[Remote] Technical Systems Manager
Note: The job is a remote job and is open to candidates in USA. DigiCert is a global leader in intelligent trust, ensuring the security, privacy, and authenticity of digital interactions. The Technical Systems Manager will lead a team of DevOps engineers in architecting and operating large-scale distributed DNS infrastructure, focusing on reliability, security, and automation of DNS services.
Responsibilities
- Lead, mentor, and develop a team of DevOps Engineers
- Set technical direction and operational standards for infrastructure engineering
- Drive a culture of automation, observability, accountability, and operational excellence
- Conduct performance reviews, career development planning, and hiring initiatives
- Manage team capacity planning, on-call rotations, and incident response readiness
- Oversee design and operation of globally distributed DNS infrastructure
- Ensure high availability, low latency, and DDoS-resilient service delivery
- Drive infrastructure-as-code adoption and automation across environments
- Manage multi-region deployments across bare metal, cloud, and hybrid environments
- Maintain hardened, compliant, and secure production environments
- Own service reliability metrics (SLOs, SLIs, SLAs, etc)
- Lead incident management processes and post-incident reviews
- Improve monitoring, logging, and observability frameworks
- Ensure operational readiness for scaling traffic growth and peak events
- Enforce secure infrastructure practices aligned with industry standards (CIS, SOC 2, etc.)
- Collaborate with security teams on vulnerability management and patching strategies
- Oversee DNS security controls including DNSSEC, DDoS mitigation, and access management
- Ensure compliance with internal and external audit requirements
- Partner with Network Engineering, Product, Security, and Support teams
- Participate in architectural reviews for new services and features
- Provide infrastructure guidance for product roadmap initiatives
- Communicate technical strategy and risk to executive stakeholders
Skills
- 7+ years in infrastructure, SRE, or DevOps roles
- 3+ years managing technical engineering teams
- Deep understanding of operations
- Experience operating high-scale distributed systems in production environments
- Strong Linux systems administration expertise
- Experience with automation and configuration management tools (e.g., Terraform, Ansible, Puppet)
- Proficiency with CI/CD pipelines
- Experience with virtualization platforms and orchestration
- Experience implementing monitoring and observability platforms
- Demonstrated experience managing on-call and incident response processes
- Deep understanding of DNS architecture
- Experience operating global Anycast DNS networks
- Knowledge of DNSSEC, zone signing infrastructure, and key management
- Experience with DDoS mitigation strategies and traffic engineering
- Familiarity with BGP routing and edge network architectures
- Experience in highly regulated environments
- Background in performance optimization for high-query-per-second systems
- Experience with containerization and orchestration (e.g., Kubernetes)
Benefits
- DigiCert offers a competitive benefits package for all of our full-time employees.
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