[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Bloomreach is building the world’s premier agentic platform for personalization. As a Senior Account Manager, you will drive growth and long-term value across a portfolio of strategic accounts, nurturing executive relationships and identifying expansion opportunities to ensure customers achieve measurable business outcomes through Bloomreach's solutions.

Responsibilities

• Own the relationship with key accounts
• Develop and expand business, through C-level relationships, across brands
• Ensure renegotiation of contracts at point of renewal
• Identify, work, and close upsell and cross sell opportunities
• Responsible for driving Bloomreach revenue growth with successful renewals, upsells and cross-sells growth
• Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
• Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
• Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes
• Collaborate with partners, ISVs (e.g., Shopify), and internal teams such as Customer Success to translate customer value into upsell and cross-sell opportunities, leveraging all available resources to maximize return-on-investment
• Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage
• Operate with a sense of urgency with an outcome + results-oriented approach to customer success
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on 'C' and enterprise level negotiations
• Measured on Expansion ARR and Renewals quota

Skills

• 5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading enterprise customers. Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred
• Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
• Highly collaborative leadership profile. Action and outcome oriented
• Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
• Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
• Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota
• Knowledge and use of CRM and forecasting tools is required

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*

Company Overview

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