[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Square is a technology company that builds integrated, omnichannel solutions to help sellers grow their businesses. The Strategic Account Manager will manage relationships with key sellers in the Food and Beverage vertical, focusing on account growth and providing tailored solutions to meet complex business needs.

Responsibilities

• Manage a book of 50 Strategic Food & Beverage Sellers in the San Francisco area and across the West Coast
• Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Serve as the voice of the upmarket seller with Product Teams
• Act as a consultant and partner to high value restaurant sellers to accomplish their goals
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Partner with Strategic Account Executives on high-growth deals
• Negotiate pricing for use-case expansion and retention of your sellers
• Provide white glove client service and troubleshooting to ensure resolution of seller issues
• Inform operations and program design for this segment at scale
• Conduct quarterly business reviews with various stakeholders

Skills

• 5+ years of relevant Account Management experience
• Experience Managing, retaining and growing a book of business
• Consistent over-performance on key sales or customer success metrics
• Remarkable discovery skills with customers based in genuine curiosity about their business
• A technical solutioning framework, including the ability to conduct requirements gathering
• Proven experience managing multiple projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
• Restaurant experience and/or F&B Technology experience

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Company Overview

Company H1B Sponsorship