Remote Data Entry Specialist – Live Chat Support & Customer Experience Analytics (Croatia, Work From Home) $35/Hour

Join arenaflex: Shape the Future of Customer Experience Through Data

Are you a detail-oriented data professional with a passion for turning raw information into meaningful insights? Do you thrive in a remote work environment where your analytical skills directly influence how a global brand serves millions of customers? arenaflex is searching for a talented Remote Data Entry Specialist with Live Chat Support Capabilities to join our expanding Croatia-based remote team. This is an exceptional opportunity to contribute to a world-class customer listening operation while enjoying the flexibility and autonomy of working from home.

At arenaflex, we believe that every data point tells a story. Our organization processes more than five million customer surveys annually across consumer, business, and merchant segments. The Customer Listening team is the heartbeat of our voice-of-customer strategy, designing and programming surveys across forty-plus study types, translated into more than ten languages, and deployed in over twenty countries. As a Remote Data Entry Specialist, you will play a pivotal role in transforming and innovating this end-to-end voice-of-customer process, ensuring that the feedback we collect translates into actionable intelligence that drives business excellence.

When you join arenaflex, you become part of a culture that recognizes individual contributions, values leadership at every level, and rewards the tangible impact you create. We win together as one team, upholding our core values and delivering on our promise to provide the world's finest customer experience—every single day. We do this with the highest integrity, in an environment where every person feels seen, heard, and genuinely belonging.

About the Role

This position is a unique hybrid opportunity that blends data entry expertise with live chat support responsibilities. You will work closely with utility teams, product owners, and subject matter experts to define, frame, and capture enterprise-wide business needs. Your work will directly support the development and preservation of our cutting-edge voice-of-customer methodology, sourced from our Cornerstone platform and integrated with the survey and dashboard ecosystem hosted through Qualtrics, our trusted survey vendor.

The Remote Data Entry Specialist at arenaflex is far more than a traditional data input role. You will be instrumental in designing robust data model architectures, supporting optimal data processing, and standardizing metric definitions across the organization. If you are energized by big data ecosystems, enjoy automating manual processes, and love the challenge of solving complex problems through technology, this role offers the perfect platform to grow your career.

Key Responsibilities

• Voice of Customer Methodology Support: Develop and maintain a deep understanding of voice-of-customer processes and leverage this knowledge to define, transform, and optimize data within the Cornerstone big data platform.
• Data Architecture Design: Design and build robust data model architectures that support best-in-class data processing while ensuring standardized metric definitions across all business units.
• Big Data Solutions: Enable big data and batch/real-time analytical solutions by leveraging transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python. Deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels.
• Performance Optimization: Provide recommendations to enhance capabilities and drive efficiency in computing programs operating within the big data ecosystem.
• User Story Analysis: Drive user story evaluation and elaboration, including the design and development of software program applications, testing protocols, and build automation tools.
• Process Automation: Proactively identify and automate manual obligations to improve quality, accuracy, and operational efficiency across the team.
• Cross-Functional Collaboration: Work closely with partners from Global Service Networks and Analytics Engineering Teams to prioritize, define, develop, and test data for various use cases as part of the voice-of-customer end-to-end strategy.
• Live Chat Customer Support: Respond to customer inquiries in real-time through our live chat platform, providing accurate information, resolving concerns, and escalating complex issues when appropriate—all while maintaining the highest standards of professionalism and empathy.
• Data Quality Assurance: Verify the accuracy and completeness of data entries, identify discrepancies, and implement corrective measures to maintain data integrity.

Essential Qualifications and Experience

• Technical Proficiency: Hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages, with strong release management and troubleshooting capabilities for data-driven projects spanning a minimum of three to four years.
• Functional Translation Skills: Demonstrated ability to actively collaborate with relationship managers and product owners to understand functional requirements and translate them into precise technical deliverables.
• Agile Methodology Familiarity: Solid understanding of agile delivery methodologies, including the practice of introducing small product increments at regular intervals to business stakeholders.
• Data Entry Accuracy: Proven track record of high accuracy and attention to detail in data entry or data management roles.
• Communication Skills: Excellent written and verbal communication abilities, with the capacity to explain technical concepts to non-technical audiences.
• Self-Motivation: Demonstrated ability to work independently in a remote environment while maintaining productivity and meeting deadlines.

Preferred Qualifications

• Previous experience with survey platforms, particularly Qualtrics, is highly desirable.
• Background in customer experience, market research, or voice-of-customer programs.
• Experience working with international teams across multiple time zones.
• Familiarity with data visualization tools and dashboard creation.
• Multilingual capabilities, particularly in Croatian and English, are a strong plus.
• Experience with live chat support platforms and customer service software.

Skills and Competencies for Success

To excel as a Remote Data Entry Specialist at arenaflex, you will need to combine technical expertise with strong interpersonal skills. We are looking for candidates who demonstrate exceptional analytical thinking, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Your problem-solving skills will be put to the test daily as you navigate complex data challenges and develop innovative solutions.

Beyond technical capabilities, we value individuals who exhibit curiosity, a continuous learning mindset, and a genuine passion for improving customer experiences. You should be comfortable with ambiguity, adaptable to changing priorities, and capable of thriving in a collaborative team environment—even when that collaboration happens entirely through digital channels.

Career Growth and Development Opportunities

At arenaflex, we are deeply committed to the professional growth of every team member. As a Remote Data Entry Specialist, you will have access to a wide range of career development resources, including mentorship programs, technical training workshops, and opportunities to earn industry-recognized certifications. Whether you aspire to advance into senior data architecture roles, move into analytics leadership, or specialize in customer experience strategy, we provide the pathways and support to help you achieve your ambitions.

Our investment in your growth extends beyond technical skills. We offer comprehensive leadership development programs, cross-functional project opportunities, and the chance to work alongside some of the brightest minds in the industry. Many of our team members have progressed from data entry roles into positions of significant responsibility, and we are eager to support your journey.

Work Environment and Company Culture

arenaflex is more than a workplace—it is a community built on shared values, mutual respect, and a collective commitment to excellence. Our remote-first culture empowers you to do your best work from the comfort of your home in Croatia, with the flexibility to design a schedule that suits your lifestyle. We leverage cutting-edge collaboration tools to ensure that distance never becomes a barrier to connection, creativity, or productivity.

Diversity, equity, and inclusion are foundational to who we are. We believe that different perspectives make us stronger, and we actively cultivate an environment where every voice is heard and valued. Our team members come from diverse backgrounds, cultures, and experiences, united by a common purpose: delivering exceptional customer experiences backed by data-driven insights.

We celebrate achievements both big and small, recognizing the contributions of every colleague through formal recognition programs and informal moments of appreciation. At arenaflex, you will never feel like just a number—you will always feel like an essential part of something meaningful.

Compensation and Benefits

We believe that taking care of our colleagues and their families is not just a benefit—it is a responsibility. arenaflex offers a comprehensive compensation and benefits package designed to support your holistic well-being across every stage of life.

• Competitive Base Salary: Earn $35 per hour with regular performance reviews and opportunities for salary progression based on contributions and impact.
• Performance Bonuses: Quarterly and annual bonus incentives that reward exceptional performance and goal achievement.
• Financial Wellness Support: Robust retirement planning resources, financial counseling services, and programs designed to support your long-term financial security.
• Flexible Work Arrangements: Enjoy the freedom of remote work with flexible scheduling options that adapt to your position and business needs.
• Generous Parental Leave: Industry-leading paid parental leave policies that support you during one of life's most important transitions (availability varies by location).
• Wellness Facilities Access: Free access to global on-site wellness facilities staffed with nurses and doctors, plus comprehensive virtual health resources (depending on location).
• Mental Health Support: Free and confidential counseling assistance through our Healthy Minds program, available to you and your family members.
• Education and Development: Tuition reimbursement, certification support, and continuous learning opportunities to fuel your professional growth.
• Paid Time Off: Generous vacation, sick leave, and holiday policies that ensure you have time to rest, recharge, and pursue personal interests.

How to Apply

If you are ready to bring your data expertise, customer focus, and collaborative spirit to arenaflex, we would love to hear from you. This is more than a job—it is an opportunity to make a meaningful impact on how millions of customers experience our brand, while building a rewarding career in a supportive, innovative environment.

Take the next step in your career journey today. Join arenaflex, where your contributions are valued, your growth is supported, and your work truly matters. We are excited to welcome the newest member of our team—could it be you?