Norwegian Speaking Customer Advisor – Email & Chat Support Specialist for a Global E-Commerce Brand (Hybrid Role in Malta)

Build Your Career in Customer Experience with arenaflex

Imagine joining a forward-thinking, globally recognized e-commerce company that is reshaping how millions of people shop online. At arenaflex, we are not just another online retailer — we are a community of innovators, problem-solvers, and customer advocates who believe that every interaction matters. Our dedication to delivering seamless, enjoyable, and trustworthy shopping experiences has earned us a reputation as a leader in the digital marketplace, and we are now expanding our international team in beautiful Malta.

We are looking for talented, empathetic, and driven individuals to join arenaflex as Norwegian Speaking Customer Advisors, where you will provide exceptional email and chat support to our valued Norwegian-speaking customers. This is a unique opportunity to combine your language skills, customer service passion, and problem-solving abilities in a role that offers flexibility, growth, and a vibrant multicultural environment.

About the Role

As a Norwegian Speaking Customer Advisor at arenaflex, you will be the friendly and professional voice behind our brand, helping customers navigate their shopping journey, resolve concerns, and feel confident in their purchasing decisions. Your primary channels of communication will be email and live chat — no phone support is required, allowing you to focus on thoughtful, high-quality written communication.

This is a hybrid position based in Malta, offering two days per week in our modern, collaborative office and three days working remotely from the comfort of your home. Whether you are an experienced customer service professional or someone looking to break into the industry, arenaflex provides comprehensive training, mentorship, and the tools you need to succeed.

Key Responsibilities

• Respond promptly, accurately, and professionally to customer inquiries received via email and chat in both Norwegian and English.
• Guide customers through the ordering process, assist with product selection, and provide helpful recommendations tailored to their needs.
• Troubleshoot customer issues related to orders, deliveries, payments, returns, refunds, and account management with empathy and efficiency.
• Provide clear, detailed, and accurate information about products, services, promotions, shipping policies, and company guidelines.
• Handle customer complaints with patience and professionalism, working to resolve issues on the first contact whenever possible.
• Collaborate with internal departments such as logistics, technical support, and quality assurance to address complex or escalated issues.
• Maintain a consistently positive, empathetic, and customer-first attitude in all written interactions.
• Document all customer interactions, transactions, feedback, and resolutions accurately within our CRM and ticketing systems.
• Stay up to date on product knowledge, company policies, and industry trends through ongoing training and self-directed learning.
• Identify recurring customer concerns and provide constructive feedback to help improve products, services, and overall customer experience.

What We’re Looking For

At arenaflex, we believe that great customer service starts with great people. While prior experience in customer support is a plus, it is not a requirement — what matters most is your attitude, your communication skills, and your genuine desire to help others.

Essential Qualifications

• Fluency in Norwegian and English, both written and spoken, with excellent grammar and spelling in both languages.
• Strong written communication skills with the ability to convey warmth, clarity, and professionalism in text-based interactions.
• Excellent interpersonal skills and a natural ability to build rapport with customers from diverse backgrounds.
• Strong problem-solving abilities and the capacity to think on your feet and resolve issues quickly.
• Ability to multitask, prioritize effectively, and manage time efficiently in a fast-paced environment.
• Basic computer literacy, including comfort with web browsers, email platforms, chat tools, and learning new software systems.
• A reliable internet connection and a quiet, dedicated workspace for remote workdays.
• A positive attitude, patience, and a genuine passion for delivering outstanding customer experiences.

Preferred Qualifications

• Previous experience in customer support, e-commerce, retail, or a related field.
• Familiarity with e-commerce platforms, CRM systems, or ticketing software such as Zendesk, Freshdesk, or Salesforce.
• Experience working in a multicultural or international environment.
• Additional language skills are always a plus.

Why Join arenaflex?

At arenaflex, we believe that our employees are our greatest asset. We are committed to creating a workplace where you feel valued, supported, and empowered to do your best work. Here is what you can expect when you join our team:

Competitive Compensation & Benefits

• A competitive salary package that recognizes your skills, experience, and contributions.
• Comprehensive health and life insurance plans to support your well-being and peace of mind.
• Generous paid time off, including vacation days, sick leave, and public holidays.
• Additional perks such as employee discounts on our products, wellness programs, and company-sponsored events.

Hybrid Work Flexibility

• Enjoy the perfect work-life balance with a hybrid schedule: two days in the office and three days working from home each week.
• Our modern Malta office is designed for collaboration, creativity, and comfort, featuring ergonomic workstations, breakout areas, and complimentary refreshments.

Relocation Support

• For candidates relocating from abroad, arenaflex offers a comprehensive relocation package, including flight tickets to Malta and accommodation assistance to ensure a smooth and stress-free transition.
• Our dedicated relocation team will guide you through every step, from visa support to settling into your new home.

Career Growth & Development

• Access to structured training programs, mentorship opportunities, and continuous learning resources.
• Clear career progression pathways, with opportunities to advance into senior advisor, team lead, quality analyst, training, or management roles.
• Support for professional certifications and skill development in customer experience, communication, and leadership.

A Dynamic, Multicultural Environment

• Work alongside a diverse, international team of passionate professionals from all over the world.
• Celebrate cultural diversity through team events, social gatherings, and community initiatives.
• Experience a collaborative culture built on respect, inclusion, and mutual support.

Life in Malta

Malta is more than just a workplace destination — it is a lifestyle choice. This stunning Mediterranean island offers a unique blend of rich history, vibrant culture, breathtaking landscapes, and a welcoming international community. With over 300 days of sunshine per year, crystal-clear waters, charming historic architecture, and a thriving social scene, Malta provides the perfect backdrop for both personal and professional fulfillment.

Whether you enjoy exploring ancient temples, sailing along the coast, savoring world-class cuisine, or simply relaxing on a sun-drenched beach, Malta offers something for everyone. Its strategic location also makes it an ideal hub for travel across Europe, with easy access to Italy, Spain, Greece, and beyond.

As a member of the arenaflex team, you will have the opportunity to build a rewarding career while enjoying an exceptional quality of life in one of the most beautiful countries in the world.

Our Commitment to Diversity & Inclusion

At arenaflex, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that different perspectives, experiences, and backgrounds make our team stronger and our company more innovative. Regardless of your age, gender, nationality, religion, sexual orientation, or disability, you are welcome at arenaflex.

How to Apply

If you are a motivated, customer-focused individual with fluency in Norwegian and English, and you are excited about the opportunity to join a fast-growing global e-commerce company, we would love to hear from you. This is your chance to build a meaningful career, develop valuable skills, and enjoy the unique lifestyle that Malta has to offer.

Take the next step in your career journey with arenaflex. Apply today and become part of a team that is passionate about making every customer interaction extraordinary.