[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Monument Consulting is dedicated to creating a more agile contingent workforce. The Account Manager will oversee requisition management and facilitate contingent labor fills, ensuring strong partnerships with clients and vendors while optimizing the staffing process.

Responsibilities

• Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client’s organization
• Build strong relationships with Supplier partners
• Network within Monument Consulting Account Management and other departments
• Responsible for meeting with business leaders and hiring managers to identify resourcing needs and determine sourcing strategy
• Provide guidance around worker classification
• Plan and run HM and Supplier intake sessions to ensure job descriptions and additional skills, soft skills, etc. have been well communicated within the VMS job description
• Responsible for the proactive requisition fulfillment management and hold individuals responsible for moving candidates through the process and selection for hire
• Review candidates and determine which candidates are most qualified to the requirement to shortlist to the hiring manager
• Has a thorough understanding of the business landscape, seasonality and global trends/events, and continually monitors changes in the marketplace to make recommendations and lead the client in hiring decisions
• Focus on continuous improvement of daily service and delivery by identifying and implementing system and process efficiencies
• Manage and hold suppliers accountable to ensure compliance with client procurement policies, guidelines, and processes
• Conduct client and vendor training on program requirements/processes
• Mange work and deliverables in compliance with program Service Level Agreements (SLAs)
• Participate in delivering client EBR’s including but not limited to analyzing data, making recommendations, and outlining deliverables to meet desired outcome
• Train HMs and Suppliers on program utilization and policies
• Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation by participating in Supplier Scorecard Reviews and Supplier Round Tables
• Coordinate HM and Supplier calls to allow Suppliers to ask HMs questions and get additional details for requisitions
• Conduct Vendor user training on program rules of engagement
• Negotiate with vendors as required
• Conduct/Participate in Supplier Scorecard Sessions
• Contribute to vendor rationalization strategies
• Lead/consult worker audits and remediation with vendors
• Initiate and complete onboarding, tracking, and documentation for new vendors utilizing the Program Manager or Program Director to resolve redlines

Skills

• 3+ years Staffing Experience
• Strong understanding of the difference between Staff Aug and SOW Workers
• College Degree or equivalent work experience
• Advanced experience with Microsoft Excel
• Excellent Customer Service
• 1+ years MSP-VMS experience

Company Overview