[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. They are seeking a Customer Success Manager to engage with US customers, drive value realization, and ensure successful business outcomes through the effective use of Kyriba's solutions.

Responsibilities

• Engage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements — achieving mutual success across the customer lifecycle
• Manage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accounts
• Proactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba — anticipating needs before customers raise them
• Facilitate regular customer meetings, including executive touchpoints, that measure progress and business impact
• Take a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goals
• Establish success and engagement metrics, annual goals, and key objectives with each customer; leverage data and tools to track and deliver against them
• Forecast risk of revenue loss in your account base by anticipating and proactively planning for customer needs
• Develop and document account strategies in Customer Engagement Plans; deliver success through value and insight that is relevant and unique to each customer
• Identify expansion opportunities to grow Kyriba's footprint through additional services and capabilities
• Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
• Facilitate Customer Advisory Councils and support executive-level board member relationships
• Prioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without needing to be directed at every step
• Proactively collaborate with cross-functional teams to achieve successful customer outcomes, self-directing work across product, implementation, and commercial teams as needed

Skills

• Experience in Customer Success / Engagement, Account Management, or Sales
• Strong knowledge of SaaS models and value-based engagement
• Strong business and financial acumen; treasury domain expertise is a plus
• Track record of driving client adoption, retention, and growth
• Strong relationship-building, communication, and stakeholder management skills
• Problem-solving, negotiation, and organizational abilities
• High degree of accountability and a 'can-do' attitude — you own your outcomes
• Demonstrated ability to operate autonomously in ambiguous or fast-moving environments; you find the path forward without waiting to be handed one
• Self-starter with an entrepreneurial mindset — you identify what needs to be done, take initiative, and see it through
• Customer empathy paired with a bias for action: you listen deeply, then move decisively
• Experience facilitating executive-level meetings and advisory boards is a plus

Benefits

• Variable compensation (eg. performance bonus or commission-based plan)
• Long-term incentive
• Comprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal life

Company Overview