[Remote] Reporting Analyst
Note: The job is a remote job and is open to candidates in USA. Solutions Travel is a company focused on enhancing corporate travel programs through data analysis. The Reporting Analyst will transform travel data into actionable insights to support program optimization and strategic decision-making, collaborating with various teams to develop accurate reporting for stakeholders and clients.
Responsibilities
- Develop and maintain client-facing reporting packages that provide visibility into corporate travel program performance
- Analyze travel spend across air, hotel, rail, and ground transportation categories
- Create reports highlighting booking trends, traveler behavior, supplier utilization, and program compliance
- Support quarterly business reviews (QBRs) and executive client meetings with data-driven insights
- Identify opportunities to improve travel policy compliance, adoption, savings, and traveler experience
- Translate travel data into recommendations that help clients optimize their programs
- Analyze booking data from Online Booking Tools (OBTs), Global Distribution Systems (GDS), expense platforms, and internal reporting systems
- Monitor key travel metrics including: Total travel spend, Booking volume, Advance purchase behavior, Online booking adoption, Policy compliance, Airline and hotel utilization, Savings opportunities, Unused ticket activity, Traveler engagement, Agent-assisted versus self-service bookings
- Identify trends, anomalies, and opportunities through data analysis
- Provide actionable recommendations to internal teams and clients
- Develop reporting to measure TMC operational performance and service delivery
- Track key operational metrics including: Service Level Agreement (SLA) performance, Agent response times, Call/email/chat volumes, Ticketing activity, Queue performance, Customer satisfaction trends, After-hours support activity, Escalation trends
- Partner with Operations leadership to identify process improvements and efficiency opportunities
- Create dashboards that provide real-time visibility into operational health
- Analyze airline, hotel, and rental car performance to support supplier strategy
- Monitor negotiated contract performance and utilization
- Identify opportunities for increased adoption of preferred suppliers
- Support supplier reviews with data-backed insights
- Analyze fare, rate, and content availability trends
- Build and maintain dashboards using tools such as Power BI, Tableau, or similar business intelligence platforms
- Create automated reporting solutions to improve efficiency and reduce manual processes
- Develop standardized reporting templates and documentation
- Validate data accuracy across multiple travel technology platforms
- Partner with Technology teams to improve reporting capabilities and data availability
Skills
- 3+ years of experience in reporting, analytics, business intelligence, or travel operations analytics
- Experience analyzing corporate travel data preferred
- Strong proficiency in Microsoft Excel, including advanced formulas, PivotTables, and data analysis
- Experience writing SQL queries and working with structured data
- Experience developing dashboards and reports using BI tools such as Power BI or Tableau
- Strong analytical and problem-solving skills
- Ability to interpret complex data and communicate insights clearly
- Strong attention to detail and commitment to data accuracy
- Ability to manage multiple reporting priorities in a fast-paced environment
- Experience working within a Travel Management Company (TMC)
- Knowledge of corporate travel technology platforms including: Online Booking Tools (OBTs), Global Distribution Systems (GDS), Expense platforms, CRM systems, Travel reporting platforms
- Experience with platforms such as Spotnana, Sabre, Amadeus, Travelport, Concur, or similar technologies
- Experience supporting enterprise travel clients
- Experience building executive-level reporting packages
- Familiarity with airline contracts, negotiated rates, and travel program optimization
Company Overview