[Remote] Senior Product Manager, OX Retention & Expansion
Note: The job is a remote job and is open to candidates in USA. Fundraise Up is a global fundraising platform that aims to make donating to nonprofits fast and accessible. They are seeking a Senior Product Manager to lead retention and expansion growth initiatives across active organizations, focusing on product adoption and value realization.
Responsibilities
- Retention and expansion growth across active organizations
- Average Processing Volume (APV) / ARR per Active Customer
- Cross-product adoption strategy for Organization Experience capabilities
- Retention and expansion roadmap (6–12 months / 2027 horizon)
- Discovery pipeline (qualitative & quantitative)
- Identification of churn signals and expansion opportunities
- Concept development and validation before delivery
- Cross-functional retention and monetization initiatives
- Adoption blocker identification and resolution prioritization
- Scale / iterate / kill decisions based on initiative outcomes
- North Star metrics and metric tree for retention, adoption, and monetization outcomes
- Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact
- Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery
- Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations
- Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product
- Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes
- Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering
Skills
- 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments
- Experience operating at a Senior+ level of scope and influence
- Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges
- Proven ability to design and execute cross-functional growth initiatives
- Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation
- Experience working with customer lifecycle, retention, activation, or expansion motions
- Ability to size opportunities and prioritize initiatives by business impact
- Experience collaborating with Customer Success, GTM, PMM, and Product organizations
- Comfort working with AI/ML-enabled products or data-driven personalization
- Strong stakeholder management and influence skills
- Fluent English (C1+)
Benefits
- 31 days off
- Company subsidized medical insurance
- 100% paid telemedicine plan
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- English learning courses (50% reimbursement, up to $1,000 annually).
- Relevant professional education (100% reimbursement, up to $1,500 annually).
- Gym or swimming pool (50% reimbursement, up to $500 annually).
- Co-working (up to $250 monthly).
- Remote working.
Company Overview