[Remote] Relationship Consultant - Pet Agency Channel

Note: The job is a remote job and is open to candidates in USA. Nationwide is a Fortune 100 company focused on delivering extraordinary care to help individuals and businesses prepare for their future. The Relationship Consultant in the Pet Agency Channel will serve as the relationship lead for intermediary partners, focusing on partner activation, enablement, and distribution growth through effective engagement and support strategies.

Responsibilities

• Develops and manages relationships with internal/external clients and business partners. Identifies business needs, service requirements, key issues, alternative solutions and resources for the clients and business
• Evaluates strategies and objectives of the business partners and recommends proper services and products. Resolves issues. Develops and implements strategic plans, coordinates reports, communicates performance results and develops action plans
• Monitors overall client satisfaction, progress of all ongoing work and projects and process improvement in order to improve service delivery
• Promotes and supports the sales and production of products through highly interactive relationships. Assists in new product development and field introduction
• Markets, promotes and educates customers on products and services. Coordinates benchmarking efforts for business unit. Captures information for selling the business unit services and makes presentations to clients
• Owns the administration and communication of service level agreements or contract commitments with assigned client base
• Develops and implements plans to tackle business problems related to the client's business and the services/products provided
• Assists in defining the communication channel and facilitates communication and integration of services between business unit and client. May serve as point of contact for the client
• May conduct training on procedures, processes and services provided by business unit
• Initiates the development and implementation of internal standards consistent with long-range departmental objectives and acceptable corporate standards
• Leads and participates in special projects and task teams

Skills

• Five years of related experience including, but not limited to, customer service, relationship management, project management and relevant line management experience in an insurance or financial services environment
• Knowledge of marketing techniques and approaches, organizational change, facilitation and negotiation and project management
• Strong interpersonal, communication and facilitation skills
• Proven working knowledge of products, services and processes of the related business unit
• Ability to develop and maintain strong collaborative relationships with business unit and client
• Must be able to lead multiple tasks and projects
• Must have the ability to evaluate and recommend problem resolutions
• Experience working with intermediary distribution models (e.g., agencies, networks, advisors, or referral-based sales environments)
• Demonstrated ability to activate and grow partner relationships through structured onboarding and engagement strategies
• Strong ability to interpret performance data and translate insights into actionable growth plans
• Experience operating in a cross-functional, matrixed environment
• Strong consultative, communication, and facilitation skills to influence partner behavior and adoption

Benefits

• Medical/dental/vision
• Life insurance
• Short and long term disability coverage
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire

Company Overview