[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. APCO Holdings is a company that partners with dealerships across North America to provide innovative vehicle protection products and services. They are seeking a Customer Service Representative to be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support, while ensuring high service standards.
Responsibilities
- Handle a high volume of inbound calls while maintaining strong service levels
- Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
- Resolve customer issues or route inquiries to the appropriate department when needed
- Maintain accurate and consistent documentation in company systems
- Communicate with key stakeholders to ensure a smooth and positive claims experience
- Monitor call queues and maintain agent availability through proper system usage
- Anticipate customer needs and deliver solutions with professionalism and empathy
Skills
- High school diploma or equivalent
- Previous customer service experience (call center experience preferred)
- Ability to navigate computer systems and maintain accurate documentation
- Strong verbal and written communication skills
Benefits
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- Opportunities for career growth and internal advancement
- A collaborative and supportive team environment
Company Overview