[Remote] Account Manager (Pre-Professional)
Note: The job is a remote job and is open to candidates in USA. TCGplayer, an eBay company, is a leading marketplace empowering sellers and buyers in the ecommerce space. They are seeking an Account Manager to drive the growth and success of Pre-Professional sellers by managing a targeted portfolio and guiding them through their transition into Professional accounts.
Responsibilities
- Drive proactive engagement to discover and manage a targeted portfolio of high-potential Pre-Professional sellers
- Establish relationships with Pre-Professional sellers via GAP and guide them through their transition into the Professional tier
- Complete outreach and onboarding campaigns that drive adoption of programs like TCGplayer Pro, Direct and all new products
- Track seller readiness, progress, and graduation outcomes through accurate CRM logging and data insights
- Partner with Seller Marketing and RevOps to optimize campaign performance and seller communication flows
- Give feedback to refine the Pro-Feeder playbook and ensure streamlined seller transitions
- Support a projected 30 % annual cohort expansion by moving qualified sellers into Professional and Enterprise tiers
- Champion seller experience and trust by delivering proactive communication and consistent follow-up
- Model the balance of human compassion and data-powered efficiency
- Maintain data integrity to ensure that every interaction contributes to our collective seller intelligence and marketplace growth
Skills
- 2-4 years of experience in customer success, account management, or portfolio growth roles
- Demonstrated success driving retention, adoption, and revenue growth in a SaaS or marketplace
- Experience with HubSpot, G Suite, Tableau, and Outlook
- Bachelor's degree or equivalent experience in Business, Marketing or a related field
- Experience in ecommerce or hobby/gaming industries
- Domain expertise within the TCGplayer platform
Benefits
- Target bonus
- Restricted stock units (as applicable)
- A full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)
Company Overview