[Remote] Vice President, Payment Operations & Partnerships

Note: The job is a remote job and is open to candidates in USA. ABC Fitness is the #1 software provider for fitness businesses globally, and they are seeking a Vice President of Payment Operations & Partnerships to lead and scale their global payments operations and partner network. This role involves managing end-to-end payment operations, driving strategic partnerships, and implementing AI and automation to enhance client experiences for 37K merchants on their platform.

Responsibilities

• Lead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts
• Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization
• Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence
• Deploy AI/automation use cases such as dispute management, exception handling, reconciliation matching, onboarding risk assessment, anomaly detection, and payment failure recovery
• Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting
• Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules
• Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets
• Develop real-time monitoring, alerting, and incident response capabilities through a centralized payments command center
• Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies
• Partner cross-functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution

Skills

• 15+ years of experience in payments, fintech, banking, or SaaS, with senior leadership in payment operations
• Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts
• Experience driving automation and transformation initiatives, including AI/ML-based solutions in operations
• Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods
• Strong experience managing strategic partnerships and complex vendor ecosystems
• Financial acumen with experience managing large-scale payment flows, reconciliation, and reporting
• Demonstrated success leading global, cross-functional teams in a fast-paced environment
• Excellent executive communication and stakeholder management skills
• Experience building or scaling payments platforms or global commerce infrastructure
• Familiarity with regulatory frameworks (PCI, NACHA, PSD2, etc.)
• Experience implementing AI/automation in financial operations or payments environments
• Background in multi-country, multi-entity payments environments

Benefits

• Bonuses and commissions
• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

Company Overview