[Remote] Technical Writer
Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. They are seeking a Technical Writer to own and drive content for key product areas, collaborating with cross-functional teams to create high-quality technical documentation. This role involves transforming complex technical concepts into accessible content while leveraging AI-assisted documentation tools.
Responsibilities
- Own end-to-end software documentation, from planning to publication
- Enforce documentation standards, style guides, and best practices
- Maintain information architecture to ensure findability, scalability, and reusability of content
- Use AI-assisted authoring tools to enhance documentation productivity and content quality
- Work with Git architecture and modern version control systems for collaborative documentation workflows
- Apply automation, scripting, or lightweight programming skills to streamline content management and delivery
- Research and understand user needs to ensure documentation supports their tasks effectively
- Continuously improve documentation based on user feedback, analytics, and usability studies
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Skills
- 3+ years of experience in technical writing
- 2+ years of experience in creating and managing software documentation (APIs, SDKs, release notes)
- Exceptional written and verbal communication skills with the ability to explain complex concepts clearly
- Superior project management and stakeholder management expertise
- Strong understanding of information architecture, content strategy, and version control (Git)
- Bachelor's degree in Technical Communication, Computer Science, Engineering, BCA, MCA, or a related field
- Programming knowledge (Python, JavaScript, or C/C++) is a plus
- Experience in leveraging AI tools for content creation and quality assurance
- Prior experience with software documentation, and SDLC
- Familiarity with agile workflows, content automation, and continuous documentation practices
- Experience in managing documentation projects within open-source communities
- Proficiency with the following tools and technologies: Git, Command-line interface, HTML, Markdown, DITA, CCMS, Oxygen XML Editor, MS Office, Adobe Acrobat Professional, Adobe Illustrator/Photoshop, Visio
- Experience with artificial intelligence (AI) powered tools and technologies used to enhance productivity, analysis, and decision-making
- Familiar with Agile methodology. Participate in daily Scrum/Agile meetings to align documentation with current sprint goals and software release cycles
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Company Overview