[Remote] Internal Systems Engineer (Applied AI)
Note: The job is a remote job and is open to candidates in USA. impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. The Internal Systems Engineer (Applied AI) will focus on building AI-powered tools, maintaining a shared agent platform, and developing robust internal software and integrations to enhance Customer Operations teams.
Responsibilities
- Building AI-powered tools and agents
- Building and maintaining a shared agent platform
- Building robust internal software, integrations, and automations
Skills
- Proven experience building, hosting, and maintaining applications and tools
- Comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems
- Deep experience working with REST APIs
- Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph)
- Experience setting up and running evals for LLM outputs
- Experience building systems that grade, evaluate, and test AI responses for accuracy and safety
- Understanding of CI/CD for AI systems and can build regression testing pipelines
- Ability to design templates, abstractions, and deployment patterns that other people can use
- Ability to map out complex operational workflows before building
- Ability to work closely with non-technical business stakeholders
- Ability to teach non-technical persons through building their first agent
- Self-starter who thrives in an agile environment
- Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira)
- Background working in or building tools for Customer Support, Customer Success, or Onboarding teams
- Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites)
- Proven experience taking automation projects from concept to deployment within a large, complex organization
- Experience building internal platforms or developer tools that other teams use to self-serve
- Experience with monitoring and observability for AI systems in production
Benefits
- An additional 5% variable annual bonus contingent on Company performance
- Eligible to receive a Restricted Stock Unit (RSU) grant
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- Flexible spending accounts and 401(k)
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
- We also offer a monthly gym reimbursement policy to support your physical health.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Company Overview
Company H1B Sponsorship