Customer Care Specialist I – Remote Account Services & Solutions Advocate at arenaflex

About arenaflex – Connecting People, Empowering Futures

arenaflex is a leading provider of broadband, smart‑home, and innovative technology solutions that keep homes and businesses connected in an ever‑evolving digital world. With a heritage that dates back over a century, arenaflex has grown from a regional telecom operator into a diversified technology powerhouse, delivering everything from high‑speed internet and video services to cutting‑edge smart‑city infrastructure. Our mission is simple: create meaningful connections that improve everyday life, whether that’s helping a family stream their favorite show, enabling a small business to stay online, or supporting the rollout of sustainable transportation networks.

We believe that great customer experiences start with genuine human interaction. That’s why we’re building a team of empathetic, solution‑focused professionals who love turning challenges into opportunities. If you thrive on helping people, enjoy a collaborative environment, and want to grow your career while working from the comfort of your home, you’ve found the right place.

Position Overview – Remote Customer Care Specialist I

As a Customer Care Specialist I – Account Services at arenaflex, you will be the voice of the company for our residential and business customers. You’ll handle inbound calls, chats, and emails, providing knowledgeable assistance, resolving billing or service issues, and recommending products that enhance the customer’s experience. This role is fully remote, but candidates must reside in one of the following locations: Wichita, KS; Baton Rouge, LA; Oklahoma City, OK; Omaha, NE; or Hampton Roads, VA (including surrounding communities within those states).

Training begins on September 30, 2024, and you will receive comprehensive onboarding that equips you with the product knowledge, communication techniques, and sales acumen needed to succeed.

Key Responsibilities

• Engage customers promptly and professionally across multiple channels (phone, chat, email).
• Assess each customer’s needs, offering tailored solutions for home and business services, including internet, TV, phone, and smart‑home products.
• Adjust billing inquiries, negotiate claims, and arrange product substitutions or returns while adhering to arenaflex policies.
• Maintain a “Serve, Solve, and Sell” mindset—delivering exceptional service, resolving issues efficiently, and identifying upsell opportunities.
• Stay up‑to‑date on arenaflex’s evolving product portfolio, promotions, and service enhancements.
• Own the end‑to‑end customer experience, ensuring every interaction leaves the customer feeling valued and confident in arenaflex.
• Provide timely support and information to internal sales representatives, acting as a bridge between front‑line service and sales teams.
• Document interactions accurately in the CRM system, flagging trends that could inform process improvements.
• Participate in ongoing training sessions, role‑plays, and performance reviews to continuously sharpen your skills.

Why arenaflex? – Compensation, Benefits, and Perks

• Competitive Base Pay: Earn a market‑leading hourly wage with performance‑based incentives.
• Comprehensive Benefits Package: Medical, dental, and vision coverage; 401(k) with company match; life and disability insurance.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and remote‑work allowances.
• Professional Development: Tuition reimbursement, certification support, and access to a robust learning portal.
• Family‑Friendly Programs: Adoption assistance, childcare and elder‑care resources, and pet insurance.
• Community & Volunteering: Paid volunteer days and company‑wide charitable initiatives.
• Recognition & Rewards: Quarterly awards, peer‑to‑peer recognition, and milestone celebrations.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from within. As a Customer Care Specialist I, you will have clear pathways to advance into senior support roles, quality assurance, team leadership, or specialized product expertise. Our internal mobility program encourages lateral moves across emerging sectors such as smart‑home automation, clean energy, and next‑generation broadband, giving you the chance to explore diverse career trajectories without leaving the organization.

Culture & Work Environment

Our culture is built on three pillars: Connection, Inclusion, and Innovation.

• Connection: We prioritize authentic relationships—both with customers and teammates. Regular virtual coffee chats, mentorship circles, and team‑building events keep the camaraderie alive.
• Inclusion: arenaflex celebrates diverse perspectives. We provide an environment where every voice is heard, and all employees feel safe to bring their whole selves to work.
• Innovation: We empower employees to suggest process improvements, pilot new tools, and experiment with emerging technologies. Your ideas can directly shape the future of our service model.

Even though you’ll be working remotely, you’ll never feel isolated. Our state‑of‑the‑art collaboration platform, regular video huddles, and dedicated support teams ensure you have the resources and community you need to thrive.

Essential Qualifications

• High school diploma, GED, or equivalent work experience.
• At least 1 year of proven customer service experience, preferably in a call‑center or remote environment.
• Demonstrated ability to navigate multiple computer screens and CRM tools for at least 6 months.
• Strong verbal and written communication skills, with a focus on empathy and active listening.
• Ability to multitask, prioritize, and remain calm under pressure while meeting service level agreements.
• Analytical mindset—capable of diagnosing issues quickly and recommending effective solutions.
• Residency in one of the approved locations (Wichita, KS; Baton Rouge, LA; Oklahoma City, OK; Omaha, NE; Hampton Roads, VA).
• Enthusiastic, personable, and a genuine team player who enjoys helping others.

Preferred Qualifications

• 1+ years of experience meeting sales or upsell targets in a customer‑facing role.
• Background in a non‑call‑center customer service setting (e.g., retail, hospitality) that demonstrates adaptability.
• Proven track record of delivering exceptional customer experiences and building lasting rapport.
• Comfort with rapid change—ability to quickly learn new products, processes, and technology updates.
• Experience with conflict resolution and de‑escalation techniques.

Skills & Competencies for Success

• Communication Excellence: Clear articulation, active listening, and the ability to convey complex information in simple terms.
• Problem‑Solving: Resourceful approach to troubleshooting, with a focus on finding win‑win outcomes.
• Sales Acumen: Ability to identify opportunities, suggest relevant products, and close sales while maintaining trust.
• Technical Proficiency: Comfortable using CRM platforms, ticketing systems, and remote collaboration tools.
• Emotional Intelligence: Sensitivity to customer emotions, cultural nuances, and the capacity to remain composed.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.

Application Process & Next Steps

Ready to join arenaflex and become a champion of customer delight? Follow these steps to apply:

1. Prepare an updated resume that highlights your customer service and sales experience.
2. Craft a brief cover letter that explains why you’re passionate about helping customers and how your background aligns with the responsibilities outlined above.
3. Submit your application through the link below. Our recruiting team will review your submission and reach out to schedule a virtual interview.

We value diversity and are an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Apply Now – Start Your Journey with arenaflex!

Closing Thoughts

If you’re a problem‑solving people person who thrives in a supportive, inclusive environment, arenaflex offers the platform to turn your passion for service into a rewarding career. Join us, make real connections, and help shape the future of communication and technology—one satisfied customer at a time.