Remote Customer Care Associate – Intake Coordination & Patient Support for Mental Health Services at arenaflex

About arenaflex

arenaflex is a rapidly expanding leader in the mental health space, delivering both virtual and in‑person outpatient care to children, adolescents, and adults across the United States. Founded in 2017, arenaflex has grown to nearly 5,000 clinicians and support staff, operating in more than 370 locations nationwide. Our mission is to make trusted, affordable, and personalized mental health care accessible to everyone, while our vision is a society where mental and physical health are seamlessly integrated to improve quality of life.

Based in Scottsdale, Arizona, arenaflex combines cutting‑edge technology with compassionate care, creating a supportive environment for both patients and employees. As the fastest‑growing mental‑health practice group in the country, we are constantly re‑imagining how care is delivered, and we need dedicated professionals to help us shape the future.

Why Join arenaflex?

Working at arenaflex means becoming part of a purpose‑driven organization that values belonging, empathy, courage, and teamwork. Our culture celebrates diversity, encourages continuous learning, and rewards innovative thinking. Whether you are just starting your career or looking to deepen your expertise, arenaflex offers a clear pathway for growth, mentorship, and advancement.

Core Values

• Belonging: A safe space where every team member can bring their authentic self to work.
• Empathy: Listening to diverse perspectives without judgment and acting with compassion.
• Courage: Taking responsibility for doing what’s right, even when it’s challenging.
• One Team: Collaborating across functions to achieve shared goals and maximize impact.

Position Summary – Remote Customer Care Associate (Intake Coordinator)

arenaflex is seeking a highly organized, detail‑oriented Remote Customer Care Associate to serve as an Intake Coordinator. In this role, you will be the first point of contact for patients and families, guiding them through the intake process, gathering essential information, and ensuring a smooth handoff to clinical teams. Your work will directly influence the patient experience, helping individuals access the care they need as quickly and comfortably as possible.

This is a full‑time, remote position based in the Eastern Time Zone (candidates must reside in Massachusetts or another EST‑compatible location). The role offers a competitive hourly rate of $22, a structured Monday‑through‑Friday schedule, and a supportive benefits package.

Key Responsibilities

• Patient/Customer Interaction: Serve as the initial point of contact for patients and families, answering inquiries, providing clear guidance, and scheduling initial appointments.
• Information Gathering: Collect and verify essential patient data, including personal details, insurance information, and clinical needs, to assess eligibility for services.
• Accurate Documentation: Create and maintain up‑to‑date client records using our Electronic Medical Record (EMR) system, ensuring all required documentation is complete and securely stored.
• Team Coordination: Communicate patient information to internal departments (scheduling, clinical, billing) to facilitate a seamless transition from intake to service delivery.
• Process Improvement: Identify bottlenecks or inefficiencies in the intake workflow and propose actionable improvements to enhance speed and accuracy.
• Compliance & Confidentiality: Adhere to HIPAA regulations, company policies, and industry standards, handling all patient information with the utmost confidentiality.
• Remote Workspace Management: Maintain a quiet, distraction‑free, HIPAA‑compliant home office that meets arenaflex’s technical and security requirements.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in a similar intake, customer service, or administrative role, preferably within healthcare, social services, or a related field.
• Strong understanding of insurance terminology, verification processes, and eligibility criteria.
• Excellent verbal and written communication skills, with a compassionate and patient‑focused demeanor.
• Exceptional organizational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.
• Proficiency with EMR platforms and general IT literacy (e.g., Microsoft Office, Google Workspace, and remote collaboration tools).
• Ability to work independently while thriving in a fast‑paced, collaborative team environment.
• Commitment to maintaining confidentiality and adhering to all compliance standards.

Preferred Qualifications & Skills

• Associate’s or Bachelor’s degree in health administration, psychology, social work, or a related discipline.
• Experience with telehealth platforms and virtual patient engagement tools.
• Familiarity with HIPAA regulations and best practices for remote data security.
• Demonstrated problem‑solving abilities and a proactive approach to workflow optimization.
• Multilingual capabilities, especially Spanish, to better serve diverse patient populations.
• Previous experience in a high‑volume call‑center environment.

Compensation, Benefits, and Perks

arenaflex offers a comprehensive benefits package designed to support your health, financial security, and work‑life balance:

• Medical, Dental, Vision: Comprehensive coverage with options for dependents.
• AD&D, Short‑ and Long‑Term Disability, Life Insurance: Protection for you and your loved ones.
• 401(k) Retirement Savings: Employer match to help you build a secure future.
• Paid Parental Leave: Generous time off for new parents.
• Paid Time Off & Holiday Pay: Flexible vacation and holiday schedules.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Remote Work Stipend: Assistance with home‑office setup and internet costs.
• Professional Development: Access to training, certifications, and mentorship programs.

Career Growth & Development

At arenaflex, we invest in our people. As a Remote Customer Care Associate, you will have opportunities to:

• Advance into senior intake or operations management roles.
• Cross‑train in clinical support, billing, or quality assurance functions.
• Participate in leadership development programs and earn industry‑recognized certifications.
• Contribute to company‑wide initiatives aimed at improving patient access and satisfaction.

Work Environment & Culture

Our remote workforce is built on trust, autonomy, and clear communication. arenaflex fosters an inclusive culture where every voice matters. Regular virtual team huddles, wellness check‑ins, and collaborative projects keep remote employees connected and engaged. We celebrate diversity, encourage open dialogue, and provide resources that support mental well‑being for our staff.

Equal Opportunity & Inclusion

arenaflex is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. Learn more about our Diversity, Equity, and Inclusion initiatives on our website.

How to Apply

If you are passionate about mental health, thrive in a remote setting, and possess the interpersonal skills to guide patients through their first steps toward care, we want to hear from you. Click the link below to submit your application and begin a rewarding career with arenaflex.

Apply Job!