Travel Insurance Customer Care Specialist – Inbound Sales & Consultative Support – Hybrid Role (Stevens Point, WI & Houston, TX)

About arenaflex – Pioneering Travel Protection Worldwide

arenaflex is a global leader in travel insurance and assistance services, delivering peace of mind to leisure and business travelers across continents. With a heritage of innovation, arenaflex blends cutting‑edge risk management with a customer‑first mindset, ensuring every journey—whether a weekend getaway or a multi‑continent expedition—is safeguarded. Our commitment to excellence is reflected in a robust portfolio of insurance products, a culture that celebrates diversity, and a dedication to continuous learning for every employee.

Why This Role Matters

As a Travel Insurance Customer Care Specialist at arenaflex, you will be the trusted voice that guides travelers through the complexities of insurance coverage. Your consultative approach will help clients select the right protection, turning inquiries into lasting relationships and contributing directly to arenaflex’s mission of making travel safer and more enjoyable for everyone.

Key Responsibilities

• Handle inbound calls from travelers, travel agents, and corporate clients with professionalism and empathy.
• Utilize a consultative sales methodology to assess travel itineraries, identify risk factors, and recommend appropriate insurance solutions.
• Provide accurate insurance quotes, explain policy benefits, coverage limits, exclusions, and answer detailed product questions.
• Process policy sales, endorsements, and cancellations in accordance with arenaflex’s compliance standards.
• Maintain up‑to‑date knowledge of domestic and international travel trends, geography, and emerging risk scenarios.
• Document interactions in the CRM system, ensuring data integrity and timely follow‑up on leads.
• Collaborate with underwriting, claims, and marketing teams to resolve complex client issues and improve product offerings.
• Meet or exceed monthly sales and service quality targets while adhering to state licensing requirements.
• Participate in ongoing training sessions, product webinars, and industry conferences to stay ahead of market developments.
• Contribute ideas to enhance the customer experience, share best practices, and support continuous improvement initiatives.

Essential Qualifications

• Customer Service Experience: Minimum 1 year of proven excellence in a customer‑facing role, preferably in insurance, travel, or related service industries.
• Communication Skills: Exceptional verbal and written abilities, with a talent for simplifying complex insurance concepts for diverse audiences.
• Licensing: Ability to obtain and maintain the required state insurance license(s) to sell travel coverage.
• Sales Acumen: Demonstrated success in meeting sales goals, with a consultative approach that prioritizes client needs over hard selling.
• Education: High School Diploma or equivalent; additional coursework in business, finance, or hospitality is a plus.
• Technical Proficiency: Comfortable using CRM platforms, Microsoft Office Suite, and basic navigation of web‑based insurance tools.
• Travel Knowledge: Familiarity with domestic and international destinations, travel logistics, and common risk factors enhances credibility with clients.

Preferred Qualifications & Additional Assets

• Previous experience in travel insurance sales or underwriting.
• Background in hospitality, tourism, or airline customer service.
• Multilingual abilities, especially in Spanish, French, or Mandarin, to serve a broader client base.
• Certification in insurance (e.g., CPCU, CLU) or ongoing professional development in risk management.
• Demonstrated ability to thrive in a fast‑paced, hybrid work environment with rotating weekend schedules.

Core Skills & Competencies

• Consultative Listening: Ability to ask probing questions, actively listen, and tailor solutions to unique travel plans.
• Problem‑Solving: Quick thinking to address unexpected client concerns and provide clear, actionable guidance.
• Attention to Detail: Accurate data entry, policy documentation, and compliance adherence.
• Emotional Intelligence: Sensitivity to high‑end clientele, handling stressful situations with calm and poise.
• Team Collaboration: Working seamlessly with cross‑functional partners to deliver a unified customer experience.
• Adaptability: Flexibility to adjust to shift changes, weekend rotations, and evolving product portfolios.

Compensation, Benefits, and Perks

arenaflex offers a competitive hourly wage ranging from $18 to $19 (or higher based on experience), with additional shift differentials for night and weekend work. Our total rewards package includes:

• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holiday schedules.
• Retirement savings options with company matching contributions.
• Flexible hybrid work model—combine remote productivity with collaborative office time in Stevens Point, WI, or Houston, TX.
• Continuous learning opportunities, including tuition reimbursement, certification support, and internal mentorship programs.
• Employee Assistance Program (EAP) for mental health and wellbeing.
• Volunteer Time Off (VTO) and matching grant programs to support community involvement.
• Recognition awards, performance bonuses, and career advancement pathways.

Career Growth & Development at arenaflex

arenaflex invests heavily in its people. As you excel in the Customer Care Specialist role, you can progress into senior sales, team leadership, or specialized underwriting positions. Our structured career ladders, leadership development tracks, and cross‑departmental rotations empower you to shape a long‑term career aligned with your aspirations.

Work Environment & Culture

Our culture is built on inclusion, belonging, and respect. arenaflex celebrates diverse backgrounds, perspectives, and talents through:

• Employee Resource Groups (ERGs) that foster community and professional networking.
• Regular cultural awareness events, diversity training, and inclusive leadership workshops.
• Flexible scheduling and hybrid work arrangements that support work‑life harmony.
• A collaborative office atmosphere where ideas are encouraged and innovation is rewarded.

We are proud to be recognized for our commitment to equity and inclusion, and we continuously strive to create an environment where every employee feels valued and empowered to reach their full potential.

Equal Opportunity Statement

arenaflex provides equal employment opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected characteristic. We are committed to providing reasonable accommodations for applicants and employees with disabilities. If you require assistance, please contact us at [email protected].

How to Apply

If you are passionate about helping travelers protect their journeys and thrive in a dynamic, supportive environment, we invite you to join arenaflex. Click the link below to submit your application and start a rewarding career with a global leader in travel insurance.

Apply Now – Become a Travel Insurance Customer Care Specialist at arenaflex

Closing Thoughts

At arenaflex, your expertise will directly impact the safety and confidence of travelers worldwide. We look forward to welcoming a dedicated professional who shares our vision of reimagining insurance and making a bigger difference in the world. Take the next step—apply today and embark on a journey of growth, purpose, and success with arenaflex.