Remote Accounts Payable & Customer Service Representative – Financial Operations, Vendor Relations, and Support

Why arenaflex?

At arenaflex, we believe that a job is more than a paycheck – it’s a platform for growth, purpose, and community. As a leading provider of integrated healthcare services across 40 markets and 15 states, arenaflex delivers compassionate care through a network of acute‑care hospitals, urgent‑care centers, specialty clinics, and ambulatory surgery sites. Our mission is to help people get well and live healthier, and we achieve that by empowering the people behind the scenes – the professionals who keep our operations running smoothly, from finance to front‑line support.

Joining arenaflex means becoming part of a culture that values respect, collaboration, and continuous learning. Whether you’re a seasoned finance specialist or an emerging talent eager to sharpen your customer‑service skills, you’ll find a supportive environment that celebrates your contributions and invests in your future.

Position Overview

The Remote Accounts Payable & Customer Service Representative is a pivotal member of our Shared Business Operations (SBO) Contact Center. This role blends financial acumen with exceptional communication abilities to manage vendor inquiries, resolve payment issues, and deliver a seamless experience for internal and external stakeholders. Operating fully remotely, you will leverage cutting‑edge technology, adhere to performance metrics, and embody arenaflex’s commitment to service excellence.

Key Responsibilities

• Serve as the first point of contact for vendors, employees, and partners via phone, email, live chat, and written correspondence, ensuring timely and accurate resolution of accounts payable inquiries.
• Process and validate invoices, expense reports, and payment requests in accordance with arenaflex’s financial policies and regulatory requirements.
• Utilize arenaflex (formerly ServiceNow) to log, track, and prioritize support tickets, maintaining detailed documentation of each interaction, issue, and resolution.
• Collaborate with internal finance teams, procurement, and IT to troubleshoot system discrepancies, reconcile accounts, and improve end‑to‑end payment workflows.
• Monitor key performance indicators (KPIs) such as average handling time, first‑call resolution, and customer satisfaction scores, striving to exceed established service standards.
• Identify recurring pain points and propose process enhancements, contributing to continuous improvement initiatives across the SBO function.
• Maintain confidentiality of sensitive financial data, adhering to data protection policies and industry compliance standards.
• Participate in regular training sessions, webinars, and knowledge‑sharing forums to stay current on arenaflex’s evolving platforms and best practices.

Essential Qualifications

• Education: High School Diploma required; Bachelor’s Degree in Business, Finance, Accounting, or a related field preferred.
• Experience: Minimum of one (1) year in a contact‑center environment, preferably within financial services or accounts payable support.
• Certifications: arenaflex (formerly Six Sigma) certification is a plus, demonstrating a commitment to process excellence.
• Technical Skills: Proficiency with arenaflex (formerly Google Suite) for document creation and collaboration; willingness to learn arenaflex (formerly Oracle) financial modules and reporting tools.
• Communication: Strong written and verbal communication skills, with the ability to convey complex financial information in a clear, empathetic manner.
• Location Preference: Candidates residing in Central or Mountain Time Zones are preferred to align with core business hours.

Preferred Attributes

• Demonstrated ability to multitask in a fast‑paced, performance‑driven environment.
• Analytical mindset with a keen eye for detail when reviewing invoices and financial data.
• Customer‑centric attitude, showing genuine empathy and a proactive approach to problem‑solving.
• Adaptability to new technologies and evolving SOPs, with a willingness to champion change.
• Team player who contributes positively to a collaborative remote work culture.

Core Skills & Competencies

• Financial Acumen: Understanding of basic accounting principles, invoice processing cycles, and vendor management.
• Technology Fluency: Comfort navigating web‑based ticketing systems, ERP platforms, and productivity suites.
• Problem Solving: Ability to diagnose issues quickly, propose actionable solutions, and follow through to closure.
• Time Management: Efficiently prioritize tasks to meet service level agreements (SLAs) while maintaining quality.
• Interpersonal Skills: Build rapport with diverse stakeholders, from frontline staff to senior finance leaders.

Career Growth & Development

arenaflex is committed to nurturing talent from within. As a Remote Accounts Payable & Customer Service Representative, you will have access to a robust learning ecosystem that includes:

• Structured onboarding programs that blend classroom instruction with hands‑on practice.
• Mentorship opportunities with senior finance professionals and contact‑center managers.
• Certification pathways (e.g., arenaflex, CPA, Certified Accounts Payable Professional) supported by tuition reimbursement.
• Cross‑functional project assignments that broaden exposure to procurement, treasury, and compliance functions.
• Clear promotion tracks leading to senior representative, team lead, or specialist roles within the SBO organization.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and location, arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for remote finance support roles.
• Performance‑based bonuses tied to KPI achievement and customer satisfaction metrics.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, holidays, and flexible scheduling to support work‑life balance.
• Remote‑work stipend covering home office equipment, internet, and ergonomic accessories.
• Employee assistance programs, wellness initiatives, and access to mental‑health resources.
• Opportunities to participate in community service projects and volunteer days, reinforcing arenaflex’s commitment to social responsibility.

Work Environment & Culture at arenaflex

Our remote workforce thrives on a culture of trust, autonomy, and collaboration. arenaflex invests in state‑of‑the‑art virtual collaboration tools, regular team‑building events, and open‑door communication channels that keep remote employees connected to leadership and peers alike. You will be part of a diverse, inclusive community where ideas are welcomed, and every voice matters.

Key cultural pillars include:

• Respect & Inclusion: A workplace where differences are celebrated and every employee feels valued.
• Innovation: Encouragement to experiment with new processes, tools, and approaches that improve efficiency.
• Accountability: Clear expectations, transparent metrics, and a supportive environment for achieving goals.
• Well‑Being: Programs that promote physical, mental, and financial health, ensuring you can bring your best self to work.

How to Apply

If you are ready to contribute to a mission‑driven organization, grow your finance and customer‑service expertise, and enjoy the flexibility of a fully remote role, we invite you to submit your application today. arenaflex is eager to welcome talent that embodies our values of compassion, excellence, and continuous improvement.

Take the next step in your career journey with arenaflex – where your skills are recognized, your growth is supported, and your impact is felt across the communities we serve.