[Remote] Bilingual Technical Customer Support, Ring, Ring

Note: The job is a remote job and is open to candidates in USA. Amazon's Ring is seeking Bilingual Technical Customer Support representatives to provide professional support to Spanish and English-speaking customers. The role involves troubleshooting customer issues, advocating for customer needs, and ensuring high-quality service across various communication channels.

Responsibilities

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers
• Serve as a voice and advocate for customers when concerns are surfaced
• Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
• Act as an advocate for customers by reporting and addressing observed areas for improvement
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
• Assist with customer communication and troubleshooting during Ring product launches
• Work across the customer support spectrum to ensure consistent, high-quality support
• Develop detailed knowledge of specific product lines and features
• Handle various types of customer contact including chat, email, inbound and outbound voice calls

Skills

• 2+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in Spanish
• Experience Delivering courteous and efficient support to external customers
• Ability to identify and troubleshoot issues logically and efficiently
• Willingness for continuous learning
• A drive to dig into the details of systems and processes to solve customer problems
• Ability to document technical customer issues in notes that are easily understood by other users
• Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
• Proven success working in a fast-paced support environment
• Experience using Salesforce CRM
• Experience working with Eero, Ring-compatible devices, and security alarm systems

Benefits

• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching
• Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits

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