[Remote] Software Engineer Senior Manager- SAP (Remote)

Note: The job is a remote job and is open to candidates in USA. The Home Depot is a leading home improvement retailer, and they are seeking a Senior Manager responsible for cloud-based SAP platforms. This role involves strategic leadership, operational expertise, and overseeing the implementation and support of systems to enhance sales and customer satisfaction.

Responsibilities

• Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities
• Aligns Systems Engineering efforts across products and projects
• Understands enterprise goals and KPIs to ensure value is delivered against them
• Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations
• Communicates with key user and operational groups to understand business needs
• Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques
• Markets and promotes Systems Engineering capabilities so that end users understand the team's capabilities and the associated benefits
• Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners
• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
• Provides guidance on configuration, debugging, and support for infrastructure
• Documents, reviews and ensures that all quality and change control standards are met
• Guides field and corporate roll-outs of technology
• Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Reviews specifications for complex technology solutions
• Provides regular status to leadership regarding progress of Systems Engineering efforts
• Reviews and approves purchase requests for hardware and software
• Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
• Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
• Receives and prioritizes escalations and incoming requests from product teams and stakeholders
• Guides the production of in-house documentation around solutions
• Monitors tools and proactively helps teams struggling with systems issues
• Provides leadership, mentoring, and coaching to Systems Engineering professionals
• Attracts, retains, and develops top talent
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
• Fosters collaboration with team members to drive value and identify and resolve impediments
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Participates in and contributes to learning activities around systems engineering core practices (communities of practice)

Skills

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
• 6 years of relevant work experience
• Strategic Leadership & Vision
• Strategic Roadmap Development: Ability to define and execute a multi-year technology strategy that aligns SAP platform capabilities with broader business goals
• Innovation & Transformation Management: Proven experience leading large-scale organizational or digital transformations, particularly the migration of legacy environments to modern, scalable infrastructure
• Executive Presence: Skilled at communicating complex technical concepts, risks, and project statuses to senior executives and non-technical stakeholders to gain buy-in and drive decision-making
• Operational Oversight & Governance
• End-to-End Service Delivery: Accountability for the stability, performance, and security of global enterprise platforms, ensuring consistent service levels and minimized downtime
• Architecture & Design Governance: Expert-level understanding of enterprise architectural principles, including high availability, disaster recovery, and the integration of third-party solutions
• Methodology Mastery: Proficient in overseeing projects using various delivery frameworks, such as Agile, Waterfall, or modular implementation methodologies, to ensure efficient project lifecycles
• People Management & Talent Development
• Team Leadership: Experience managing large, diverse, and often geographically distributed teams of engineers, architects, and analysts
• Mentorship & Coaching: A commitment to developing a 'deep talent bench' by providing career guidance, technical coaching, and performance management to high-performing associates
• Culture Building: Ability to foster a collaborative environment that values continuous learning, curiosity, and high accountability
• Business Acumen & Risk Management
• Financial Stewardship: Experience managing significant capital and operational budgets, including conducting cost-benefit analyses and optimizing infrastructure spend
• Stakeholder Partnership: Ability to build strong, collaborative relationships with cross-functional partners in Finance, Supply Chain, and Merchandising to understand their needs and deliver value-driven solutions
• Compliance & Risk Mitigation: Experience conducting risk assessments and ensuring that platforms meet rigorous enterprise standards for security, data privacy, and regulatory compliance
• Extensive Industry Experience: Significant professional experience in technology management, with a clear history of increasing responsibility in enterprise software or platform operations
• Problem-Solving Mastery: A proven ability to navigate highly ambiguous situations and solve complex business problems using analytical methods and structured communication
• 6-8 years of relevant work experience
• Professional experience in the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering
• Proficiency in working as part of a collaborative, cross-functional, modern engineering team
• Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting
• Proficiency in managing and growing team members in a professional setting
• Proficiency balancing workloads across teams
• Proficiency managing and growing vendor relationships; experience with vendor negotiations
• Proficiency in infrastructure, network, database or security troubleshooting and remediation; experience with at least one other
• Experience installing and upgrading applications or databases and performing system maintenance
• Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
• Experience with system and environment analysis, design, and optimization
• Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews
• Experience with system security design and management
• Experience with disaster recovery planning and engineering
• Experience monitoring the operational status and performance of, and configuring as well as tuning systems, networks, or databases
• Experience with operating system commands and utilities as well as scripting
• Experience working with cloud platforms such as GCP and Azure
• Proficiency in supporting a 24x7 retail operation

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