[Remote] Digital Product Manager, Digital Products & Design
Note: The job is a remote job and is open to candidates in USA. Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions. They are seeking an innovative and strategic Digital Product Manager to lead the vision, roadmap, and delivery of a key digital product, ensuring alignment with business objectives and customer needs.
Responsibilities
- Own the product vision, strategy, roadmap, and backlog for a specific digital product
- Partner with business leaders to ensure product priorities align with strategic objectives and measurable business outcomes
- Work closely with IT, design, data, operations, and other cross-functional teams to deliver product enhancements through an agile sprint model
- Translate business needs into clear epics, user stories, acceptance criteria, and sprint-ready requirements
- Prioritize product work based on customer value, business impact, technical feasibility, compliance needs, and delivery capacity
- Identify opportunities to leverage AI, automation, analytics, and digital tools to improve customer experience, operational efficiency, and product performance
- Lead stakeholder discussions, sprint planning, backlog refinement, demos, and product performance reviews
- Monitor product metrics, user feedback, and market trends to continuously improve the product
- Serve as the primary product voice between business partners and technology delivery teams
- Establish and track objectives & key results (KPIs), such as engagement, conversion, customer satisfaction, and/or internal efficiency, to support our Service Excellence philosophy and drive measurable business impact
- Deliver user-centric digital products that enhance customer experience and internal operations, validated through evidence-based learning and iterative launches
Skills
- 5+ years of experience in digital product management or a related field, with a proven track record of delivering successful digital products
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Engineering, or a related discipline)
- Demonstrated expertise in digital product management, including supporting complex software development projects, defining product requirements, and delivering scalable platforms that meet user and business needs
- Experience collaborating with cross-functional teams (software developers, designers, data analysts, compliance specialists) and stakeholders
- Excellent communication and problem-solving skills, with the ability to contribute to consensus in a collaborative environment
- Proficiency in a product development lifecycle and with agile methodologies
- Experience with user research (e.g., user interviews, usability testing) and product discovery (e.g., rapid experimentation, hypothesis testing)
- Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable
- Experience with the mortgage industry (origination and/or servicing)
- Experience leveraging AI in product development or daily workflows (e.g., predictive analytics, NLP, chatbots, intelligent document processing)
- Experience in at least one of the following areas is a plus: consumer-facing digital products (e.g., online platforms, mobile apps), team member experience tools or internal tools, document/data automation (e.g., intelligent document processing), or omni-channel communications tools
Benefits
- Annual bonus based on performance and subject to the terms of the Company’s applicable plans
- Medical, dental and vision
- Up to 3% match on 401(k) contributions
- Generous paid time off
- Company-paid life, accident and disability coverage
- Programs for mental, physical and financial wellness
Company Overview
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