[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Net2Source (N2S) is a company focused on developing and nurturing relationships with clients. As a Customer Success Specialist, you will manage and grow Fortune 500 accounts, ensuring the successful placement of qualified candidates while building strong client relationships.

Responsibilities

• Be the single point of contact for our Fortune 500 clients
• Build long-term client partnerships to understand their challenges and provide solution
• Maximize market share with a client to make us their trusted staffing supplier
• Qualify new job orders and work with the delivery lead for better coverage and support
• Present candidates to Hiring Managers and follow up for feedback
• Coordinate with Client to schedule candidate interviews and onboarding
• Coordinate with recruiting team including screening, orientation, and placement of candidates
• Use CRM/ATS (Job Diva) to manage activities
• Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads

Skills

• Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients
• Strong understanding of working with VMS and MSP based accounts
• Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side
• Strong interpersonal and communication skills
• Excellent negotiation and problem-solving abilities
• Excellent reputation and relationship-building skills
• Ability to work in a fast-paced, target-driven environment
• Must be a self driven and highly motivated individual
• Proficiency in using applicant tracking systems (ATS) and other relevant software
• Must be open to travel across the country, especially locally, and support clients from their offices
• Availability to work outside regular office hours, if needed
• Any experience working with a Hybrid/Offshore delivery model will be a plus

Benefits

• Uncapped Commissions
• 100% Contribution to Health/Dental/Vision

Company Overview