[Remote] Principal Technical Product & Program Manager (Remote)
Note: The job is a remote job and is open to candidates in USA. Neumo is a company with four decades of expertise supporting government services, recognized as a GovTech 100 Company for its contributions to state and local government agencies. They are seeking a Principal Technical Product Manager to lead the development and delivery of scalable technology solutions in a complex, regulated environment, focusing on product strategy and compliance across multiple states.
Responsibilities
- Own the product lifecycle from concept through launch and continuous optimization
- Translate business priorities into clear technical requirements, user stories, and delivery plans
- Drive roadmap development aligned to strategic initiatives, modernization efforts, and business goals
- Partner closely with engineering to design scalable architectures, integrations, and APIs
- Lead product development efforts that integrate software with physical hardware components, including self-service systems
- Own and standardize product and operational documentation across multiple state jurisdictions, ensuring accuracy, consistency, and compliance with state-specific requirements
- Translate varying state regulations and workflows into scalable product requirements and repeatable processes
- Support delivery of complex, multi-state programs in regulated environments
- Act as the connective tissue across product, engineering, operations, and external partners
- Contribute to vendor strategy, including evaluation, onboarding, and performance management
- Lead prioritization across features, enhancements, and defects to maximize revenue, retention, and operational efficiency
- Identify and execute opportunities to reduce technical debt and improve system performance
- Define success metrics and use data to inform decisions and continuous improvement
- Perform other duties as assigned
Skills
- 8+ years of experience in product management or technical program management
- Strong technical fluency including APIs, system architecture, integrations, and SaaS platforms
- Experience working in multi-state or highly regulated environments requiring detailed documentation and compliance alignment
- Proven ability to create, manage, and scale documentation that supports product delivery, operations, and regulatory requirements
- Proven experience working with hardware-integrated products, preferably in self-service kiosk environments
- Experience translating business requirements into solutions that span both software and physical systems
- Experience building or managing products in a multi-tenant environment, with an understanding of tenant configuration, data separation, and scalable architecture
- Background in government, fintech, automotive, or similarly regulated industries
- Experience managing state-by-state product variations within a unified, multi-tenant platform
- Direct experience with self-service kiosk platforms, unattended systems, or hardware ecosystems
- Experience building scalable documentation frameworks or playbooks across jurisdictions
- Proven ability to operate in complex, cross-functional environments with competing priorities
- Strong analytical mindset with the ability to connect product decisions to business outcomes
- Experience working with Agile/Scrum methodologies and modern development practices
- Excellent communication and stakeholder management skills
- Ability to bring clarity to complexity and structure to ambiguity
- Systems-thinking approach, not siloed thinking
- Demonstrated ability to lead through influence, not authority
- Focus on outcomes, not just delivery
- Ability to balance speed with precision in regulated environments
- Familiarity with CI/CD, cloud environments (AWS), and system migrations
Benefits
- Neumo offers a competitive benefits and compensation package
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