[Remote] Senior Program Manager
Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send smarter, more relevant automated communications. They are seeking a Senior Program Manager, Growth Operations to lead coordination across high-priority self-serve growth initiatives and ensure alignment among various teams.
Responsibilities
- Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing — keeping cross-functional teams moving and accountable
- Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM
- Gather context from each team's planning process, synthesize it, and partner with leadership to inform quarterly prioritization
- Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput
- Identify blockers, risks, and gaps early — and drive resolution proactively, escalating when needed
- Help the team scale its operating rhythms as our self-serve motion grows in scope and complexity
Skills
- 8+ years of experience in program management, strategic operations, product operations, or a cross-functional ops role — ideally at a B2B SaaS company
- Track record of owning complex, multi-team programs end to end, with clear examples of driving alignment across Product, Engineering, and Marketing
- Strong influence skills — comfortable driving accountability without direct authority across senior stakeholders
- Ability to communicate at two levels: crisp summaries for leadership and detailed working-level coordination with execution teams
- Experience in a remote-first, async environment — you know how to build relationships and drive outcomes without being in the room
- Genuine comfort with ambiguity — you create structure rather than waiting for it
- Familiarity with PLG, self-serve growth, or B2B SaaS metrics is a strong plus
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
Company Overview
Company H1B Sponsorship