[Remote] Associate Director, Business Operations - ePMO

Note: The job is a remote job and is open to candidates in USA. MUSC Health is a prominent healthcare institution, and they are seeking an Associate Director for Business Operations within their ePMO. This role involves leading a team of project managers to ensure successful project execution, governance, and resource alignment while fostering a culture of accountability and continuous improvement.

Responsibilities

• Supervise and mentor a team of 6–12 project managers (25%)
• Oversee project execution, ensuring alignment to scope, timeline, budget, and quality standards (15%)
• Facilitate capacity planning, project assignments, and resource balancing (15%)
• Lead project status reviews, facilitate escalation management, and drive risk mitigation efforts (10%)
• Ensure adherence to ePMO policies, project documentation standards, and ServiceNow/Smartsheet updates (10%)
• Partner with Information Solutions leaders, Operations Champions, and Executive Sponsors on project priorities (10%)
• Contribute to process improvement initiatives and tools used for tracking delivery metrics (10%)
• Support professional development plans and performance evaluations for PM staff (5%)

Skills

• Bachelor's degree preferred or 5+ years of project management experience, including 2+ years of leadership or supervisory experience
• Proven experience in IT or healthcare project delivery environments
• Excellent interpersonal, organizational, and communication skills
• Minimum five (5) years of direct leadership experience in a PMO or large matrixed organization
• Proven ability to influence, negotiate, and drive outcomes with senior executives and cross-functional stakeholders
• Deep experience in project portfolio management, capital planning, and enterprise-wide reporting
• Demonstrated excellence in executive communication, risk management, change leadership, and benefit realization
• PMP certification, Agile, or SAFe certifications a plus
• Bachelor's degree in business administration, Healthcare Administration, Project Management, or related field preferred or ten (10) years of experience in program/project/portfolio management, with at least five (5) years leading enterprise-level strategic initiatives
• Strong preference for candidates with experience spanning multiple domains (e.g., IS, Clinical Operations, Facilities/Construction)
• PMP, PgMP, or PfMP certification; SAFe, Lean Six Sigma, or other agile/hybrid certifications strongly preferred
• Familiarity with MUSC's mission, values, and strategic pillars is highly desirable

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