[Remote] Data Center Operations & Digital Services Manager

Note: The job is a remote job and is open to candidates in USA. Hitachi Energy is seeking a Data Center Operations & Digital Services Manager to manage the execution and growth of data center and digital service operations across North America. This role involves leading a team, ensuring service delivery performance, and establishing governance while addressing operational challenges and managing risk.

Responsibilities

• Lead, develop, and scale the North American data center and digital operations team, setting priorities, performance goals, and accountability for service delivery outcomes
• Operate as the senior operational interface for customers and internal stakeholders, ensuring alignment on service delivery and issue resolution
• Manage end-to-end execution of digital and data center services, ensuring service levels, KPIs, and contractual commitments are achieved
• Build and scale operational models and team capabilities while supporting hands-on execution as needed
• Serve as the escalation point for operational, technical, and customer issues
• Oversee operational risk management, including identifying issues and implementing corrective actions
• Support onboarding, transition, and lifecycle management of new and existing service contracts
• Own operational processes, tools, and reporting that support digital service delivery, driving standardization and continuous improvement
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Skills

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
• Bachelor's degree in engineering, operations, or a related technical field
• 10+ years of experience in operations, service delivery, or project/program management
• Experience managing cross-functional teams in an operational or service environment
• Experience with digital services, critical infrastructure, or data center operations
• Experience building or scaling operational organizations in a global environment

Benefits

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Competitive health and retirement benefits
• Paid leave and flexible work arrangements

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