[Remote] Program Manager - Statewide Training

Note: The job is a remote job and is open to candidates in USA. Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. The Program Manager provides leadership, oversight, and coordination of social service programs, ensuring high-quality service delivery and collaboration with partners to support individuals, families, or communities with complex needs.

Responsibilities

• Responsible for fulfilling all duties related to emergency preparedness, evacuation, and client safety, including support of individuals who may not be capable of self-preservation, in accordance with TN Voices Employee Policies and TN State Department regulations and CARF Standards
• Oversight and coordination of all program activities, including planning, support, and implementation
• Supervision of Outreach Specialists and daily operations of programs in the three grand regions
• Coordination to ensure informational materials are strategically represented at conferences, health fairs, and information fairs across the state
• Participation in policymaking and advisory groups to support parents and facilitate collaboration between professionals and parents
• Active advocacy for best practices and system of care principles for children and families in various settings, including mental health planning councils, coalitions, courts, and school meetings
• Encouragement and support of service coordination for children with SED and their families
• Ensure Outreach Specialists participate in regional and community meetings, task forces, and coalitions related to child and youth-serving systems
• Ensure all data and reports (including timesheets, expense reports, and monthly program reports) are properly managed and documented
• Provide monthly record review and supervision for each Outreach Specialist
• Coordinate planning and execution of Children’s Mental Health Awareness Week events across the state
• Determine newsletter content and coordinate with the Program Director and other TN Voices staff to execute the TN Voices quarterly newsletter
• Facilitate weekly team meetings
• Train new staff
• Attend and participate in all required management team meetings
• Collaborate with the East TN Regional Director on program scope of services, implementation, and sustainability
• Ensure compliance with CARF standards applicable to the services provided
• Perform other duties and tasks as assigned

Skills

• Bachelor's degree in Social Work, Psychology, Education, or a related field is preferred, with experience working with mental health, disabilities, or special populations preferred
• At least three (3) years of experience working with parents of children/youth, volunteers, state and local agencies, and task forces or other community groups, including parent training, consultation, and support
• Three (3) years of experience in a supervisory role is preferred. Experience in networking with other agencies, organizations, and coalitions is required
• Excellent collaboration, customer service, supervisory, management, and leadership skills
• Knowledge of the service area and of resources for children with mental health issues
• Knowledge and personal experience with children who have behavioral disorders
• Knowledge and experience with juvenile justice, educational, and other child-serving systems
• Desire to help and support parents of children with Serious Emotional Disturbance (SED) with strong customer service skills
• Commitment to system of care principles, cultural competency, and effective teamwork
• Excellent communication, organizational, and problem-solving/creative thinking skills
• Excellent written and computer skills
• Valid driver's license, proof of automobile insurance

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