[Remote] Sr. Manager, Document Management & Training, Patient Services Operations

Note: The job is a remote job and is open to candidates in USA. Alnylam Pharmaceuticals is a leader in RNAi therapeutics, and they are seeking a Senior Manager for Document Management in Patient Services. This role will establish and improve a centralized document management function, ensuring compliance and accessibility of all patient services documentation while integrating these processes with the organization's CRM platform.

Responsibilities

• Develop and implement an enterprise-wide document management strategy for Patient Services
• Oversee end-to-end document processes including:
• Creation and review workflows and job-aids, alongside training
• Version control and change management
• Annual or periodic review cycles
• Implement standardized naming conventions, metadata tagging, document linkages, and structured repositories
• Evaluate and manage document management systems (e.g., Veeva, SharePoint)
• Partner with CRM system owners to integrate document management practices into CRM workflows and repositories
• Drive adoption of standardized documentation management practices across teams
• Advisor on documentation initiatives and serves as the Business Process Owner for Document Management
• Identify and implement process improvements related to document management and training
• Design scalable training materials, including Standard Operating Procedures (SOPs), call guides, CRM guides to support tactical implementation and updates
• Assist in the development, maintenance, and deployment of Patient Services training content to ensure materials align with controlled documents, operational workflows, and compliance requirements
• Partner with IT and CRM product teams to embed document controls and references within the CRM workflows
• Work cross-functionally with commercial training operations, compliance, IT, and HUB teams to ensure consistent process execution across multiple therapeutic areas
• Maintain synchronization between document updates and CRM process changes to ensure consistency and compliance

Skills

• 6-8+ years of experience in pharmaceutical, biotech, or healthcare environments
• Bachelor's degree from an accredited university
• Experience in Patient Services, Operations, Training, and Quality/Compliance
• Experience with regulated document systems (e.g., Veeva Vault, Track Wise, SharePoint governance)
• Proficiency in Microsoft Office Suite, including advanced PowerPoint skills, Word, and Excel
• Strong knowledge of documentation standards and regulations related to documentation
• Proven experience building or managing document management systems/processes
• Demonstrated experience integrating CRM systems with SharePoint to enable document sharing and workflow alignment
• Proven ability to train and support patient services team members across multiple functions

Benefits

• Annual short-term incentive award (e.g., bonus or sales incentive)
• Annual long-term incentive award (e.g., equity)
• Comprehensive benefits including medical, dental, and vision coverage
• Life and disability insurance
• A lifestyle reimbursement program
• Flexible spending and health savings accounts
• A 401(k)with a generous company match
• Paid time off
• Wellness days
• Holidays
• Two company-wide recharge breaks
• Generous family resources and leave

Company Overview

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