[Remote] Principal Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. BlackLine is a leading provider of cloud software that automates and controls the financial close process. The Principal Implementation Consultant is responsible for implementing software products, advising customers on best practices, and managing complex implementation projects while providing subject matter leadership within the department.

Responsibilities

• Drives and manages all project phases and milestones to completion within budget, scope, schedule, and customer satisfaction
• Manages a diverse portfolio and delivers large-scale implementation projects of multiple, concurrent, complex or enterprise-level projects with little supervision
• Mentors and advises less experienced ICs/Senior ICs on BlackLine implementation processes and procedures
• Provides advisement on industry best practices for use in the configuration of the BlackLine suite of products
• Performs additional tasks and responsibilities as assigned
• Creates and maintains documentation throughout the implementation to include “ management of project budget, data requirements, project timelines, issue trackers and risk mitigation plans, etc
• Utilizes business acumen, Accounting/Finance Industry knowledge, and product knowledge to serve as a trusted advisor and become an application expert to address client use cases and business challenges
• Collaborates with all key stakeholders regarding project progress and next steps in a real time manner
• Provides training and guidance to customers throughout the project
• Addresses complex client requirements in multiple modules, working with other teams at BlackLine to devise and implement related solutions
• Collaborates and contributes to team goals and successes, including development of new processes, partnering cross-org to assist with product development, identifying implementation process improvements, and delivering training across the teams and subject matter expertise
• Elicits, documents, interprets and translates client business requirements to be used for application configuration and project delivery
• Assesses, troubleshoots, and tests BlackLine products during the implementation cycle
• Manages and sets expectations with stakeholders throughout the implementation lifecycle, as well as the pre-sales process

Skills

• At least 8 years of experience in Consulting Services, Client Services and/or Professional Services environment
• Bachelor's degree or equivalent work experience
• Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
• Demonstrated successful completion of multiple, complex enterprise-level client implementation projects
• Proven experience to balance multiple projects at any given time and stay on top of all details
• Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
• Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support
• Experience with large scale ERP systems including SAP and Oracle
• Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
• Excellent communication skills, strong organizational skills and attention to detail
• Effective negotiation/conflict resolution skills
• Effective problem-solving and critical thinking skills
• Ability to deliver world-class service and high-impact results while navigating challenging situations
• Ability to manage self and others under pressure and time-sensitive deadlines
• Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually
• Four plus years of experience in the audit/accounting industry
• Four years of experience with BlackLine Products preferred
• PMP certification
• Accounting degree and/or experience preferred
• 4 years of experience with BlackLine Products preferred

Benefits

• In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
• BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
• Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Company Overview

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