[Remote] Sr Manager, Platform Engineering

Note: The job is a remote job and is open to candidates in USA. Flexential is hiring a Platform Engineering leader in the IT organization to plan roadmaps, establish requirements, develop and operationally manage platform technologies including Observability, DevOps, ITSM and Integrations. This role involves leading a team of platform engineers and being accountable for platform reliability, security, and delivery timelines, with a focus on building foundational platforms for Flexential's IT services.

Responsibilities

• Lead the design, development, deployment and operational management of automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities for IT needs, serving both internal as well as customer business capabilities
• Lead, Build and manage the Platform Engineering team — hiring, mentoring, performance management, and technical roadmap ownership
• Plan, build and operate an OpenTelemetry Observability platform with technologies including Grafana, Mimir, Loki, Tempo, Alertmanager on Kubernetes/RKE2 using Helm and ArgoCD
• Build an automated federated Observability Edge Stack — Prometheus + OTel collector nodes deployed per site and Zabbix auto-discovery configuration and Prometheus scrape profile library for 10+ device classes (Cisco, Juniper, Dell, NetApp, etc.)
• Design, develop and manage engineering lifecycle platforms for high-velocity secure SDLC using Gitlab and similar / related technologies
• Build and operate iaC and CI/CD platforms including GitLab CI/CD, Terraform, Ansible AWX, Helm, and ArgoCD for automated provisioning and application deployment
• Own, enhance and operate critical IT platform technologies e.g Boomi for integrations, AWS for Cloud environments, including their hosted infrastructure
• Establish and enforce platform security posture: secrets management via CyberArk/Conjur, RBAC, mTLS, compliance boundary design, and zero inbound telemetry architecture
• Build and integrate ITSM capabilities for various platforms e.g automated incident creation, CI enrichment, and CMDB correlation
• Define and implement extensibility patterns including AIOps: e.g anomaly detection hooks, event correlation pipeline design, and integration with future ML/AI tooling
• Partner with other IT and business teams for App Dev, requirements capture, delivery validation and integration needs
• Represent platform engineering in cross-functional architecture reviews and executive-level program updates
• Perform other management and technical duties as required and assigned for team and operational resilience e.g team building, on -call rotation, etc
• Travel maybe required to team or project events

Skills

• 12+ years of relevant technical experience with 4+ years in a management (or Principal-level) role leading an engineering team
• DevOps / Platform Engineering - 8+ years, End-to-end ownership of developer/infrastructure platforms; Kubernetes, Helm, ArgoCD, service-mesh, containerized workloads
• GitOps / CI-CD - 5+ years GitLab CI/CD, pipeline authoring, infrastructure-as-code delivery
• 8+ years of expert level automation frameworks experience with Python, Terraform, Ansible, etc
• Infrastructure (Linux/VM) - 8+ years Linux systems administration, VM lifecycle (VMware vCenter/VCF), Netapp storage and compute provisioning
• Working knowledge of Networking - 3+ years, TCP/IP, BGP/OSPF, SNMP protocol
• AI tooling – Strong understanding (or 1+ years experience) with MCP, Agentic workflows, SRE workflows e.g AIOps for Anomaly detection, event correlation, alert noise reduction on Prometheus and Grafana stack
• Experience with Secrets & Security - 4+ years, CyberArk, Conjur, Vault, or equivalent; RBAC design, compliance boundary architecture
• Engineering Management - 4+ years, Hiring, team building, performance management, roadmap ownership for teams of 5+ engineers
• Other training and experience may be substituted for the job requirements at the discretion of the manager
• Hands-on experience or working knowledge of Boomi integrations PaaS(iPaaS) technologies
• Experience with design and development of DR test application/automation and process workflows for corporate BCP execution
• Hands-on experience working with AWS products in a Well-architected Framework and multi-account model to develop various compute, storage, network iaaS and PaaS services for IT applications
• Hands-on experience working with BAS / BMS systems in a Datacenter / OT environment

Benefits

• Discretionary annual bonus, based on personal and company performance.
• Benefits of working at Flexential: Benefits are subject to change at the Company's discretion.
• Flexential participates in the E-Verify program.

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