[Remote] Operations Manager
Note: The job is a remote job and is open to candidates in USA. Manos Software Group, part of Valsoft Corporation, focuses on vertical market software businesses in healthcare-adjacent sectors. They are seeking a dynamic Managing Director to drive operational excellence, growth, and profitability while overseeing business strategies and team collaboration.
Responsibilities
- Execute within our operating model based on four pillars: strategy and positioning of the business, operational excellence, growth, and product strategy and technology
- Identify, define and execute strategies required to achieve growth plans and operating objectives, with a focus on continuous improvement
- Drive operational efficiency and excellence and enhance scalability across your portfolio of businesses to optimize performance and maximize profitability
- Drive revenue growth by identifying and supporting new opportunities and growth strategies, including cross-selling and penetrating new markets
- Drive initiatives and solve challenges related to sales, customer success and research and development within your portfolio of businesses
- Prioritize customer satisfaction and retention by ensuring strong solutions, service delivery and customer support within your portfolio companies
- Ensure your portfolio companies have clear product roadmaps established and executed on, balancing investments in research and development with maintenance to maximize new customer growth while retaining existing customers
- Oversee the development and execution of comprehensive product strategies aligned with market trends and the business objectives of the companies in your portfolio
- Assume P&L responsibility and focus on achieving key financial metrics related to revenue, ROI, EBITDA, customer retention, etc
- Manage capital allocation and ensure efficient financial management of your portfolio companies, including on a monthly, quarterly and annual basis
- Build, coach and lead high-performing teams within your portfolio companies
- Cultivate a culture of performance, continuous improvement, collaboration and innovation
- Provide clear direction and motivate teams toward achieving key milestones and delivering measurable results
Skills
- 6+ years' experience in management consulting and/or experience in a technology or software business
- Bachelor's degree in business, finance, engineering, economics, or any other relevant field
- Master of Business Administration (MBA) (a strong asset)
- Relevant experience as a business operations leader with a commercial, customer centric and continuous improvement mindset
- Experience in one or more of the following areas: sales (customer acquisition, market penetration), customer service (support and professional services), product development (research and development) (an asset)
- Financial acumen (P&L management, budget, forecast)
- People-centric leader with experience successfully building, leading, developing, and mentoring a high performing team
- Experience mobilizing people toward a common goal
- Strong strategic thinking and analytical skills, with the ability to translate vision into actionable plans and drive results
- Entrepreneurial spirit, results oriented, driven, proactive and a team player
- Ability to thrive in a fast-paced, dynamic environment and adapt to change with agility
- High degree of accountability and ownership of your work
- Strategic and hands-on
Company Overview