[Remote] Account Executive- CX and BPO
Note: The job is a remote job and is open to candidates in USA. Hugo is a next-generation BPO focused on high-complexity, judgment-led workflows. They are seeking a high performing Account Executive to drive new customer acquisition for their CX and BPO services, targeting mid-market and hypergrowth companies in the United States market.
Responsibilities
- Own net new revenue generation for Hugo’s CX and BPO services in the United States market
- Build and execute outbound account strategies targeting mid market and hypergrowth companies
- Develop and manage a strong pipeline of qualified opportunities through outbound sales activity
- Lead structured discovery conversations with senior leaders across Customer Experience, Operations, and Revenue organizations
- Own the entire sales process from first conversation through contract execution
- Design tailored CX and BPO outsourcing solutions aligned with client operational goals
- Lead pricing discussions, negotiations, and contract execution
- Partner with internal delivery teams to ensure smooth client onboarding and long term success
- Develop a strong understanding of customer support and operational outsourcing trends
- Build credibility with prospects as a knowledgeable advisor on modern CX delivery models
- Represent Hugo in conversations about the future of offshore and globally distributed teams
Skills
- Experience selling BPO, CX outsourcing, or similar operational services
- Proven success in a quota carrying sales role focused on net new business
- Strong outbound prospecting and account development capabilities
- Experience selling to mid market or hypergrowth companies in the United States
- Experience working with companies in technology, fintech, or healthtech
- Understanding of offshore and global delivery models including Africa based teams
- Comfortable navigating multi stakeholder buying processes
Benefits
- Base salary plus commission
- Competitive compensation structure with uncapped earnings and multi-year commission opportunities
- A flexible, remote-first work environment with strong operational support
- Meaningful autonomy and ownership over high-impact deals
- Competitive compensation with uncapped upside
Company Overview