Remote Member Services Representative – Payments & Digital Strategy – Customer Service & Banking Operations (arenaflex)

About arenaflex – A Global Leader in Aviation and Financial Services

arenaflex is more than a name; it is a worldwide community of travelers, innovators, and service professionals who together shape the future of air travel and financial solutions. With a fleet that spans continents and a credit union that powers the financial well‑being of its members, arenaflex blends the excitement of global connectivity with the stability of trusted banking services. Our mission is to deliver seamless, secure, and personalized experiences to every member—whether they are booking a flight, managing a savings account, or resolving a transaction issue.

As part of arenaflex’s commitment to diversity, inclusion, and continuous growth, we empower our employees to thrive both personally and professionally. From flexible remote work options to robust learning pathways, arenaflex invests in the people who make our success possible.

Position Overview – Remote Member Services Representative

We are seeking a detail‑oriented, customer‑focused Remote Member Services Representative to join the Payments and Digital Strategy team within the arenaflex Credit Union. This role is pivotal in handling daily processing activities, ensuring compliance with industry regulations, and delivering exceptional service to our members. If you enjoy solving complex problems, collaborating across departments, and contributing to a high‑performing financial ecosystem, this opportunity is for you.

Key Responsibilities

• Transaction Processing & Reconciliation: Perform daily data entry, balancing, and reconciliation of member transactions, including ACH, wire transfers, and check deposits.
• Inter‑Institution Coordination: Communicate and coordinate with external partners, such as correspondent banks, the Federal Reserve, and clearinghouses, to resolve transaction discrepancies.
• Fraud Resolution Support: Assist internal teams in investigating fraud alerts, responding to member inquiries, and maintaining accurate audit trails.
• Compliance Adherence: Follow NACHA rules, Federal banking regulations, and internal policies to ensure all processing activities meet strict compliance standards.
• Document Review & Approval: Review and approve Remote Deposit Capture (RDC), mobile deposits, ATM images, and other image‑enabled products for accuracy and compliance.
• General Ledger (GL) Maintenance: Log, analyze, and post GL entries, account adjustments, and returns, ensuring financial integrity.
• Stop Pay & Check Batching: Process stop‑pay requests, batch checks, and manage related documentation.
• End‑of‑Day & Month‑End Closing: Complete daily balancing, departmental closing procedures, and prepare reports for senior management.
• Member Case Management: Work assigned member cases, providing timely resolutions and maintaining high satisfaction scores.
• Data Verification & Research: Verify inbound and outbound transfer data, confirm source documentation, and research transaction anomalies.
• Regulatory Reporting: Ensure all activities comply with the Bank Secrecy Act (BSA) and other relevant statutes, completing required compliance examinations.

Essential Qualifications

• High school diploma or GED; additional education or certifications in finance or accounting is a plus.
• Proficiency with Microsoft Office Suite—particularly Excel and Word—demonstrated through work experience or formal training.
• Minimum of 1‑2 years of experience in a customer service, member service, or banking environment.
• Strong analytical skills with the ability to perform accurate mathematical calculations and data analysis.
• Excellent written and verbal communication skills; ability to interact professionally with members, vendors, and internal teams.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast‑paced environment.
• Commitment to maintaining confidentiality and safeguarding member information.

Preferred Qualifications

• Previous experience in a credit union or banking operations setting.
• Familiarity with core banking platforms such as Episys or Symitar.
• Experience processing ACH, wire transfers, and other electronic payment methods.
• Knowledge of NACHA rules, Federal Reserve regulations, and BSA compliance requirements.
• Customer service certifications (e.g., Certified Customer Service Professional) or related training.

Core Skills & Competencies

• Attention to Detail: Precision in data entry and transaction verification.
• Problem‑Solving: Ability to investigate discrepancies, identify root causes, and implement corrective actions.
• Time Management: Efficiently juggle multiple priorities while maintaining high quality standards.
• Team Collaboration: Work effectively with cross‑functional teams, including fraud, compliance, and accounting.
• Technical Acumen: Comfort with digital banking tools, remote deposit capture systems, and online collaboration platforms.
• Customer Empathy: Deliver courteous, solution‑focused service that enhances member loyalty.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of its employees. As a Remote Member Services Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Continuous education resources, including webinars on regulatory updates, advanced Excel techniques, and emerging fintech trends.
• Opportunities to cross‑train in related departments such as fraud analysis, compliance, and digital product development.
• Clear career pathways toward senior analyst, operations manager, or specialist roles within the credit union.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $22 to $35, commensurate with experience and performance. In addition to base pay, eligible employees enjoy a comprehensive benefits package that includes:

• Health & Wellness: Medical, dental, vision, and prescription coverage from day one, plus telehealth options and flexible spending accounts.
• Retirement Savings: 401(k) plan with company matching after one year of service.
• Travel Perks: Access to discounted flights across arenaflex’s global network for you, your family, and friends.
• Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial guidance.
• Pet Insurance & Lifestyle Discounts: Coverage for your furry companions and savings on hotels, car rentals, cruises, and more.
• Paid Time Off & Holiday Schedule: Generous PTO accruals and recognition of major holidays.

Work Environment & Culture at arenaflex

Our remote workforce thrives on flexibility, trust, and collaboration. arenaflex promotes an inclusive culture where diversity of thought fuels innovation. Highlights of our work environment include:

• Virtual team‑building events and employee resource groups that celebrate cultural heritage, LGBTQ+ inclusion, veterans, and more.
• State‑of‑the‑art collaboration tools that keep remote employees connected to leadership and peers.
• A focus on work‑life balance, encouraging employees to set boundaries and recharge.
• Commitment to ethical conduct, corporate social responsibility, and sustainable practices across all operations.

How to Apply

If you are ready to join a forward‑thinking organization that values your expertise, offers meaningful growth, and provides a supportive remote work environment, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter outlining why you are the ideal fit for the Remote Member Services Representative role at arenaflex.

Apply Now – Become Part of the arenaflex Family

Take the Next Step in Your Career with arenaflex

At arenaflex, every transaction, every interaction, and every flight is an opportunity to make a difference. Join us, and you’ll be part of a dynamic team that delivers excellence to members around the globe while enjoying the flexibility of a remote career. We look forward to welcoming you aboard.