[Remote] Outbound Sales Specialist (Telecommunications) - Remote 6 month contract Job Details | NTT DATA Services

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is seeking an Outbound Sales Specialist to join their team. This role involves connecting with customers, analyzing their needs, and providing tailored product and service options while achieving sales metrics.

Responsibilities

• Connect with customers from coast-to-coast
• Conduct outbound calls for customer retention, sales, and services
• Promote and recommend the latest products and services to customers on outbound sales queues
• Manage call flows, provide first call resolution and satisfying customer expectations
• Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
• Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
• Meeting key performance indicators
• Following up with customers to ensure customer satisfaction and expanding sales opportunities
• Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
• Accurately resolve customer questions with a high level of professionalism
• Accurately document customer interactions within the appropriate systems
• Communicate effectively to customers regarding account information, products, pricing, promotions, etc
• Maintain a high level of competition and product knowledge
• Maintain a high level of confidentiality
• Other job tasks as required

Skills

• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset
• A flexible schedule (including evenings and weekends)
• An ability to build rapport with customers
• An ability to navigate multiple computer systems
• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction
• You must be connected via Ethernet port and not by Wi-Fi
• Ability to download and use the Google Authenticator app
• Must have IOS 11 or Android version 10 (or newer)

Benefits

• Attractive Monthly Compensation Plans with no minimum sales threshold
• Incremental monthly incentive programs for sales performance delivery
• EPP (Employee Purchase Plan) with material monthly discount post 6 months employment.
• Several local and national discount programs accessible through our Employee Perks Program

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