Sales Support Representative I - Ste. Genevieve

American Solutions for Business (ASB) is an employee-owned company that helps customers with print, branded merchandise, eCommerce, and fulfillment services. In this role as a Sales Support Representative, you will focus on processing sales orders, vendor invoices, and billing while supporting assigned sales associates by providing updates on order status and fulfillment programs.

Responsibilities

• Process sales orders, discrepancies, inventory documents daily according to established department policies and procedures, to include:
• Ensure all incoming orders are received, entered, and saved into order management system and tagged in the workflow management system (Mfiles)
• Utilize ASB platforms to process orders daily, by performing data entry functions on purchase and sales orders based on specific program requirements, attaching all correspondence and documents related to order
• Match vendor invoices and warehouse packing slips to purchase orders
• Invoice customer upon receipt of all paperwork; verifying costs are accounted for and are accurate
• Provide timely support, research, and feedback regarding the status of orders, concerns and/or pending changes as it relates to orders, such as:
• Contacting vendors regarding missing vendor invoices or documentation of credits applied to an account
• Contacting sales associate regarding missing purchase orders providing scanned version of invoice
• Collaborate with inventory, finance, and other home office support teams to meet or exceed sales, client and vendor expectations by:
• Coordinating updates when warehouse or vendor removes old merchandise
• Gathering and preparing information for credit memos
• Inputting orders for warehouse and remote locations
• Gathering inventory receiving documents and forward documentation to Inventory Team for receipt completion
• Assisting with inventory reconciliation as required
• Run and review various reports daily and weekly to manage the status of orders, freight integration, shipping detail accuracy, and aged invoices utilizing the information to process, prepare and/or notify sales associate, home office department or vendor for necessary information needed to complete orders or discrepancies noted on reports
• Collaborate with sales associates to create professional working relationships

Skills

• High school diploma or general education degree (GED); plus six months to one year previous work experience or education in customer service, accounting or inventory control
• Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices
• Must be able to effectively write routine reports and correspondence
• Ability to speak effectively with fellow employees, management and Sales Associates of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must possess a basic working knowledge of Microsoft Office programs and have experience working with internet based programs and email
• Client Focus
• Flexibility
• Problem Solving/Analysis Organizational Skills
• Time Management
• Technical Capacity
• Communication Proficiency
• Teamwork Orientation

Benefits

• Comprehensive Medical
• Dental/Vision
• PTO
• Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Employee Ownership
• 401K

Company Overview