[Remote] Group Insurance Administrator

Note: The job is a remote job and is open to candidates in USA. MetLife is the nation’s largest non-medical carrier of group insurance, impacting over 55,000 customers and covering more than 50 million employees and family members. In this role, you will deliver high quality service by providing administrative support for enrollments, portfolio maintenance, and recordkeeping for group term life products, ensuring accuracy and timeliness for a stronger customer experience.

Responsibilities

• Reviews and enters enrollment information into various systems, ensuring high accuracy
• Handles benefit plan referrals from call center and units within the organization
• Maintains data in automated systems; troubleshoots and corrects problems
• Helps conduct research on escalated cases
• Facilitate department projects from start to finish; provides project timelines and reports
• Participate on customer calls/meetings to explain process/procedures and resolve issues

Skills

• High school diploma or GED
• 1-3 yrs. relevant business experience
• Excellent written and oral communication skills
• Ability to prioritize work with good time management skills
• College degree

Benefits

• Annual short-term incentive compensation
• Stock-based long-term incentives
• Comprehensive health plan that includes medical/prescription drug and vision
• Dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance and legal services
• Retirement pension funded entirely by MetLife and 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) and digital mental health programs
• Parental leave
• Paid time off
• Paid holidays
• Volunteer time off
• Tuition assistance

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