[Remote] Clerk, Remote Testing

Note: The job is a remote job and is open to candidates in USA. Austin Community College is a public two-year institution serving a diverse population of approximately 41,000 credit students. The Remote Testing Clerk monitors test takers remotely to ensure academic integrity, verifies identities, enforces testing rules, and provides basic technical support during examinations.

Responsibilities

• Monitor students using webcam and screen-sharing technology during remote testing to ensure compliance with testing protocols and prevent academic dishonesty
• Welcome test takers and explain testing procedures clearly
• Verify student identities and enforce testing rules to prevent cheating
• Document incidents and report irregularities
• Maintain detailed logs and collaborate with the proctoring team to refine proctoring processes
• Maintain security and confidentiality regarding student information and all aspects of testing in accordance with FERPA and established office procedures
• Provide basic technical support during examinations
• Perform opening and closing procedures

Skills

• High school diploma or equivalent
• One (1) year of related experience
• Understand and perform administrative and clerical procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Apply principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Basic principles of college-level administration
• Apply effective communication techniques and strategies
• Operate standard office equipment, including computers, telephones, copiers, and scanners
• Follow and apply knowledge of college policies and procedures
• Maintain schedules effectively
• Communication skills
• Adherence to confidentiality laws
• Perform word processing and spreadsheet tasks
• Ability to manage time effectively and prioritize tasks
• Demonstrate excellent organizational skills to handle multiple responsibilities
• Work independently and within a team
• Demonstrate attention to detail by maintaining high vigilance to monitor multiple test takers simultaneously and detect subtle rule violations
• Proficiency with computers, webcams, screen-sharing, and proctoring software
• Proficiency in the use of video conferencing tools such as Zoom
• Clear, professional verbal and written communication to provide instructions and handle escalations
• Create electronic presentations, information packages, and activity schedules
• Use a variety of spreadsheet, word processing, database, and presentation software, including Google Workspace Docs, Sheets, and Slides
• Associate degree

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