Employee Relations Specialist

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. Serve as a key advisor to leaders at all levels, providing expert guidance on performance management, workplace conduct, conflict resolution, and organization-wide ER practices. Coach leaders on communication strategies, feedback delivery, documentation expectations, and corrective action processes that promote accountability, transparency, and trust. Partner closely with HR leadership to develop proactive, business-aligned solutions that improve team dynamics, engagement, productivity, and retention. Lead the assessment, management, and resolution of complex and high-risk employee relations cases (Tier 3–4), ensuring timely, objective, and legally compliant outcomes. Conduct thorough investigations of policy violations, harassment, discrimination, retaliation, and other sensitive matters, maintaining strict confidentiality and detailed documentation. Review and evaluate termination recommendations; guide leaders on appropriate next steps. Provide ongoing case consultation to the Director, People Operations to ensure alignment on risk mitigation strategies. Partner with leaders to design and implement effective performance improvement plans (PIPs), corrective actions, and terminations, ensuring adherence to progressive discipline standards. Advise on the development and delivery of clear, actionable feedback that drives performance improvement while protecting the organization from unnecessary risk. Act as a subject matter expert on employment law, regulatory requirements, and internal policies across multiple provinces/states. Partner with Legal, HRBPs, and HR leadership to ensure consistent policy interpretation and application. Participate in policy development, review, and refinement to strengthen compliance, consistency, and organizational integrity. Proactively identify potential areas of risk and recommend preventative ER strategies. Analyze ER data and trends to identify patterns, emerging risks, and systemic issues. Present insights and recommendations to HR and business leadership to drive informed decisions and process improvements. Support ongoing enhancements to ER workflows, case management systems, and best practices. Develop and deliver training for leaders and HR partners on investigation best practices, performance management, conflict resolution, and workplace conduct expectations. Contribute to cross-functional initiatives aimed at improving leadership capability, employee experience, and organizational culture. Partner with HRBPs, Legal, Operations, Sales, and other internal stakeholders to ensure aligned, holistic support for business needs. Foster strong relationships and maintain a high level of trust, professionalism, and consistency across all interactions. Performs other related duties as assigned in support of Employee Relations and organizational priorities. Benefits for full time employees Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only: In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded. #LI-TK Apply To This Job