Operations Intake Coordinator I – Data Entry Specialist for High‑Volume Document Management (Hybrid)

About arenaflex – Transforming Community Health Through Innovation

At arenaflex, we are on a mission to improve the health and well‑being of millions of members across the nation. As a leading, diversified health‑care organization, we combine cutting‑edge technology, compassionate service, and a deep commitment to community impact. Our workforce is the engine that drives this transformation, and we empower every employee to bring fresh ideas, flexibility, and purpose to their daily work. If you thrive in a dynamic environment where your contributions directly affect the lives of 28 million members, you’ll find a home at arenaflex.

Position Overview – Hybrid Operations Intake Coordinator I (Data Entry)

This role is the backbone of our document flow, ensuring that every piece of correspondence—whether incoming or outgoing—is handled with speed, accuracy, and confidentiality. As an Operations Intake Coordinator I, you will be the first line of defense against bottlenecks, guaranteeing that critical health‑care documents reach the right hands at the right time. The position is hybrid, with a primary office located at 1350 Air Park Drive, Farmington, MO, and the flexibility to work remotely when business needs dictate.

Key Responsibilities

• Receive, log, and distribute all incoming documents—including paper, electronic, and faxed materials—within established service level agreements.
• Enter data from source documents into internal systems with a focus on accuracy, adhering to privacy and compliance standards (HIPAA, GDPR, etc.).
• Photocopy, scan, and route inter‑office correspondence, ensuring that each file is correctly labeled and stored.
• Maintain a systematic filing system (both physical and digital) that enables rapid retrieval for audits, inquiries, and reporting.
• Collaborate with cross‑functional teams—such as Claims, Member Services, and IT—to resolve document‑related issues promptly.
• Monitor and report on document processing metrics, identifying trends and recommending process improvements.
• Perform routine quality checks to verify that all documents meet regulatory and internal standards before distribution.
• Assist in training new hires on document handling procedures, software tools, and confidentiality protocols.
• Provide backup support for other intake and data‑entry functions during peak periods, holidays, or overtime shifts.
• Uphold a high level of confidentiality, handling sensitive member information with discretion and professionalism.

Essential Qualifications

• High school diploma or equivalent; additional coursework in office administration, health‑care administration, or related fields is a plus.
• Demonstrated experience in high‑volume production or data‑entry environments, preferably within a health‑care or insurance setting.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with document‑management software.
• Strong attention to detail and the ability to maintain accuracy while processing large volumes of information.
• Excellent organizational skills with the capacity to prioritize multiple tasks in a fast‑paced environment.
• Ability to lift up to 40 pounds regularly and stand intermittently for short periods, reflecting the physical demands of the role.
• Flexibility to work varied shifts—including daytime, evening, overnight, weekends, and holidays—as business needs require.
• Commitment to maintaining confidentiality and adhering to all privacy regulations governing member data.

Preferred Qualifications & Additional Skills

• Experience with electronic health‑record (EHR) systems or claims processing platforms.
• Knowledge of HIPAA regulations and best practices for safeguarding protected health information (PHI).
• Prior exposure to hybrid or remote work environments, demonstrating self‑discipline and effective time management.
• Strong written and verbal communication skills, enabling clear interaction with internal teams and external partners.
• Problem‑solving mindset with a proactive approach to identifying and addressing workflow inefficiencies.
• Basic understanding of data‑validation techniques and error‑checking methodologies.

Core Competencies for Success

• Accuracy & Precision: Ability to enter and verify data without errors, ensuring compliance and member trust.
• Confidentiality: Strict adherence to privacy standards, treating every document as sensitive information.
• Time Management: Efficiently juggle multiple responsibilities while meeting tight deadlines.
• Collaboration: Work seamlessly with diverse teams across the organization, fostering a supportive atmosphere.
• Adaptability: Thrive in a hybrid setting, adjusting to shifting priorities, overtime demands, and evolving technology.
• Customer‑Focused Attitude: Recognize that each document processed directly impacts member experience and health outcomes.

Career Growth & Learning Opportunities

At arenaflex, we view every role as a stepping stone toward broader career aspirations. As an Operations Intake Coordinator I, you will have access to:

• Structured mentorship programs pairing you with senior operations leaders.
• Internal training modules covering advanced document‑management systems, compliance updates, and process‑improvement methodologies.
• Opportunities to transition into specialized roles such as Claims Intake Analyst, Document Control Supervisor, or Health‑Information Management.
• Eligibility for tuition reimbursement programs, supporting further education in health‑care administration, business analytics, or related fields.
• Regular performance reviews that identify skill gaps and create personalized development plans.

Work Environment & Culture at arenaflex

Our culture is built on the pillars of inclusion, innovation, and impact. Employees enjoy:

• A hybrid work model that balances the collaborative energy of the office with the focus and flexibility of remote work.
• Team‑oriented spaces at our Farmington campus, featuring modern workstations, quiet zones, and communal areas for brainstorming.
• Employee resource groups (ERGs) that celebrate diversity, promote wellness, and foster community engagement.
• Regular town‑hall meetings where leadership shares strategic updates, celebrates milestones, and invites employee feedback.
• A commitment to work‑life balance, with generous paid time off, holidays, and flexible scheduling options.

Compensation, Perks & Benefits

We offer a competitive hourly wage ranging from $15.29 to $26.20, calibrated based on experience, education, and skill set. In addition to base pay, arenaflex provides a comprehensive benefits package that includes:

• Medical, dental, and vision insurance with multiple plan options.
• Retirement savings plans, including 401(k) with company match and stock purchase opportunities.
• Paid time off (PTO) plus recognized holidays, with additional leave for volunteer activities.
• Flexible work arrangements—remote, hybrid, field, or office—tailored to individual preferences and business needs.
• Wellness programs, employee assistance services, and mental‑health resources.
• Performance‑based incentives and recognition awards for outstanding contributions.
• Access to on‑site fitness facilities and wellness challenges that promote a healthy lifestyle.

Commitment to Diversity, Equity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate the unique perspectives each employee brings and are dedicated to building a workforce that reflects the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Ready to Make an Impact?

If you are detail‑oriented, thrive in a fast‑moving environment, and want to play a pivotal role in supporting the health of millions, we invite you to join the arenaflex family. Bring your dedication, your curiosity, and your passion for service—together we will continue to transform community health, one document at a time.

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