Remote Member Services Representative – Credit Union Operations, Payment Processing & Digital Banking Solutions (Work From Home in Texas)

Launch Your Career With arenaflex: Where Innovation Meets Purpose

Step into a world where your work truly matters. arenaflex is on a mission to reimagine the member experience in modern financial services, blending cutting-edge digital strategy with the warmth of personalized banking. As part of our dynamic Payments and Digital Strategy team within the arenaflex Credit Union division, you will play a pivotal role in shaping how thousands of members manage, move, and grow their money every single day. This is more than a customer service job — it is a chance to become a trusted financial partner, an expert in payment operations, and a vital contributor to a fast-evolving industry that touches lives across the nation.

If you are a detail-oriented professional who thrives in a structured yet fast-paced environment, who loves solving problems, and who wants to build a long-term career in financial services — all from the comfort of your home office in Texas — we want to hear from you. Join arenaflex and discover a workplace that invests in your growth, celebrates your individuality, and rewards your commitment to excellence.

Why This Role at arenaflex Will Inspire You

This is not your average member services position. At arenaflex, our Member Services Representatives are the backbone of our daily operations. You will be entrusted with the critical responsibility of ensuring seamless payment processing, accurate transaction management, and exceptional service delivery for our growing membership base. Every check you process, every wire transfer you verify, and every member inquiry you resolve contributes directly to the financial well-being of real people — your friends, neighbors, and fellow Texans.

What makes this opportunity truly special is the combination of meaningful work, professional development, and the flexibility of a remote role. You will collaborate with a supportive team of financial experts, work alongside cross-functional departments including fraud resolution, accounting, and member relations, and gain exposure to a wide range of banking systems and regulatory frameworks. Whether you are looking to deepen your expertise in credit union operations or aspire to grow into leadership, arenaflex provides the platform and the resources to help you get there.

Your Key Responsibilities

As a Member Services Representative at arenaflex, you will handle a diverse and engaging range of duties, including but not limited to:

• Transaction Processing Excellence: Accurately process loan payments, multi-account and member deposits, credit card payments, and a variety of checks including those related to IRAs, bankruptcies, and loan payoffs.
• Check and Item Management: Review, analyze, and approve remote deposit submissions, mobile transactions, ATM entries, and other image-enabled products, ensuring accuracy and compliance at every step.
• Funds Transfer Coordination: Gather and verify member information for the timely and accurate processing of both domestic and international wire transfer requests. Research and validate incoming and outgoing transfer data and liaise with vendors to ensure smooth execution.
• Regulatory Return Handling: Process stop payments, check returns, and batching duties. Investigate member-returned checks, draft changes, and confirm members for outgoing fund transfers, including Federal Reserve verification and release procedures.
• Daily Reconciliation: Perform daily balancing, general ledger (GL) adjustments, account modifications, and department closing activities to maintain the integrity of financial records.
• Cross-Departmental Support: Collaborate with fraud resolution teams, accounting staff, and member services departments to address inquiries, investigate discrepancies, and maintain ledger accuracy.
• Compliance and Confidentiality: Uphold strict compliance with NACHA regulations, Federal Banking laws, the Bank Secrecy Act, and all other relevant guidelines. Ensure the security and confidentiality of all member accounts and associated data.
• Specialized Workflow Management: Complete daily processing of workflows tied to late returns, receipt delivery, foreign collections, and legal fees in a timely and accurate manner.
• Member Communication: Serve as a professional point of contact for members, vendors, the Federal Reserve Bank, and partner institutions, providing courteous and knowledgeable support at all times.
• Continuous Improvement: Cross-train in various roles within the department, contribute to process improvement initiatives, and support enterprise needs as they arise.

What You Bring to the Table

Minimum Qualifications

• Education: High school diploma or GED equivalent is required.
• Technical Skills: Intermediate-level proficiency in Microsoft Excel and Microsoft Word, with the ability to navigate formulas, formatting, and data management tools.

Preferred Qualifications

• Previous customer service or member service experience in a financial services setting.
• Hands-on experience in banking, credit unions, or related financial institutions.
• Familiarity with Episys/Symitar core processing systems.
• Prior experience processing wire transfers and managing payment workflows.

Essential Skills and Competencies

• Software Proficiency: Skilled in the full Microsoft Office Suite (Word, Excel, Access, PowerPoint) gained through professional work experience, formal training, or hands-on use.
• Customer Focus: A genuine passion for delivering outstanding customer service and building positive member relationships.
• Adaptability: Ability to perform effectively in a fast-paced, high-volume environment, managing multiple responsibilities simultaneously.
• Analytical Ability: Strong mathematical skills with the capacity to analyze data, identify trends, and resolve discrepancies.
• Time Management: Proven ability to prioritize work, meet tight deadlines, and maintain accuracy under pressure.
• Teamwork and Independence: Comfortable collaborating as part of a high-performing team while also working autonomously with minimal supervision.
• Communication: Professional verbal and written communication skills with the ability to engage respectfully with members, colleagues, vendors, and regulatory partners.
• Self-Motivation: Strong organizational skills, exceptional attention to detail, and the drive to consistently exceed performance expectations.
• Reliability: Demonstrated commitment to excellent attendance and sustained high performance.
• Flexibility: Willingness to work extended hours when needed to support business operations and peak periods.
• Cross-Training Readiness: Openness to learning multiple functions within the department to provide seamless team support.
• Compliance Clearance: Must successfully pass all arenaflex and Credit Union pre-employment compliance screenings.

Compensation and Comprehensive Benefits

At arenaflex, we believe that great work deserves great rewards. This remote position offers a competitive hourly wage of $22 to $35 per hour, commensurate with experience, qualifications, and performance. Beyond the paycheck, you will enjoy a robust benefits package designed to support your health, wealth, and overall well-being:

• Health and Wellness Coverage: Comprehensive medical, dental, prescription, and vision insurance available from your very first day of employment, including access to virtual doctor visits and flexible spending accounts.
• Wellness Programs: A full suite of well-being resources, tools, and personalized support to help you feel your best — physically, mentally, and emotionally.
• Retirement Savings: A 401(k) program available upon hire, with potential employer contributions after one year of service, depending on your work group.
• Employee Assistance Program: Confidential support services for personal, family, and work-related challenges.
• Additional Perks: Pet insurance, discounts on hotels, car rentals, cruises, and a wide range of exclusive offers through our partner network.

The arenaflex Culture: Where You Belroom

Inclusion, diversity, and belonging are not just buzzwords at arenaflex — they are the cornerstones of who we are. We are committed to building a workforce that reflects the rich diversity of the communities we serve, and we proudly support more than 20 Employee Resource Groups that connect our team members to one another, to our members, to our suppliers, and to the broader world. Whether you are looking to network, develop leadership skills, or simply find your people, arenaflex provides an environment where every voice is heard and every individual is empowered to thrive.

We believe that when you bring your authentic self to work, magic happens. That is why we encourage openness, curiosity, and creativity at every level of the organization. Our leaders are approachable, our teams are collaborative, and our culture is one where recognition, respect, and growth opportunities are woven into the everyday experience.

Work Environment and Remote Flexibility

This is a fully remote position based in Texas, USA, allowing you to enjoy the work-life balance you deserve while contributing to a high-performing team. You will receive comprehensive training, ongoing support, and access to the tools and technology needed to succeed from your home office. Our remote infrastructure is designed to keep you connected, engaged, and productive — no matter where you log in from within the state.

Career Growth and Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. From day one, you will have access to professional development resources, mentorship programs, and clear pathways for advancement. Many of our leaders started in member services roles just like this one, and we take pride in promoting from within. As you deepen your expertise in payment processing, regulatory compliance, and digital banking operations, you will discover opportunities to specialize, lead, and shape the future of financial services at arenaflex.

Your Next Adventure Starts Here

If you are ready to elevate your career, make a real impact, and join a company that truly values its people, arenaflex is the place for you. Bring your skills, your energy, and your commitment to excellence — and we will provide the platform, the support, and the opportunities to help you soar.

Apply today and become part of the arenaflex family. Your future in financial services begins now.

Note: All candidates must successfully pass relevant pre-employment compliance screenings as required by arenaflex and applicable regulatory bodies. arenaflex is an equal opportunity employer committed to workplace diversity, inclusion, and the principles of fair employment across all United States operations, in full compliance with the Fair Labor Standards Act (FLSA), Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), OSHA workplace safety standards, and all applicable federal, state, and local labor and tax regulations.