Part-Time Customer Support & Service Technician – Remote – Refrigeration & Beverage Equipment Maintenance – $27/hr – arenaflex

About arenaflex – Pioneering Refreshment Solutions

arenaflex is a global leader in the production, distribution, and innovative service of beverage solutions. With a heritage that spans more than a century, arenaflex combines cutting‑edge technology, sustainability initiatives, and a deep commitment to customer delight. Our portfolio includes iconic soft‑drink brands, state‑of‑the‑art dispensing equipment, and a worldwide network of partners who rely on arenaflex to keep their operations running smoothly. As we continue to expand our footprint, we are looking for enthusiastic, service‑focused professionals who thrive in a dynamic, remote work environment and who are eager to contribute to the reliability of our cold‑chain infrastructure.

Why This Role Matters

In the fast‑paced beverage industry, the ability to deliver perfectly chilled products is a non‑negotiable expectation. Our customers—ranging from large retail chains to local cafés—depend on reliable refrigeration and dispensing equipment to maintain product quality and drive sales. As a Part‑Time Customer Support & Service Technician for arenaflex, you will be the frontline guardian of that promise. Your expertise will ensure that every soda fountain, cooler, and soft‑drink wellspring operates at peak performance, directly influencing customer satisfaction and brand reputation.

Key Responsibilities

• Perform routine mechanical maintenance and minor repairs on soft‑drink dispensing equipment in accordance with arenaflex service standards.
• Diagnose and troubleshoot issues with beverage wellspring machines, including electrical, hydraulic, and refrigeration components.
• Conduct preventive maintenance on all refrigeration units to ensure optimal temperature control and energy efficiency.
• Execute corrective repairs, part replacements, and system calibrations to restore equipment to full functionality.
• Document service activities, parts used, and time spent in the arenaflex Service Management System for accurate reporting and continuous improvement.
• Maintain a clean, organized, and safe work environment both in the field and within the vehicle.
• Provide courteous, solution‑focused customer interactions, representing arenaflex’s brand values of reliability, professionalism, and responsiveness.
• Collaborate with the remote support team to share insights, escalations, and best practices that enhance overall service quality.
• Adapt to flexible scheduling, including occasional weekend assignments and emergency call‑outs, to meet the needs of our diverse client base.

Essential Qualifications

• High school diploma or equivalent; a Bachelor’s degree is a plus but not required.
• Valid driver’s license with a clean driving record, enabling safe travel to client sites across the Tampa, FL region.
• Demonstrated mechanical aptitude and a genuine interest in repairing and maintaining beverage equipment.
• Physical ability to lift and maneuver objects up to 50 pounds, and to work comfortably on ladders or in confined spaces.
• Excellent communication skills, both verbal and written, to effectively convey technical information to non‑technical customers.
• Strong problem‑solving mindset with the capacity to diagnose issues quickly and implement effective solutions.
• Reliability and punctuality, especially when responding to scheduled service windows and unexpected breakdowns.

Preferred Experience & Skills

• Previous experience in refrigeration, HVAC, or beverage dispensing equipment service.
• Familiarity with basic electrical schematics, pneumatic systems, and refrigeration cycles.
• Certification such as EPA Section 608, HVAC, or a related trade qualification.
• Experience using mobile diagnostic tools, tablets, or field service software.
• Ability to read and interpret technical manuals, service bulletins, and safety regulations.
• Customer‑service experience in a B2B environment, preferably within the food‑service or hospitality sectors.

Core Competencies for Success

• Technical Proficiency: Mastery of mechanical and electrical principles relevant to beverage equipment.
• Attention to Detail: Precise execution of service procedures to avoid re‑work and ensure compliance with safety standards.
• Adaptability: Flexibility to adjust to varying schedules, weather conditions, and evolving service protocols.
• Team Collaboration: Ability to work closely with remote support staff, parts coordinators, and management to deliver seamless service.
• Customer Empathy: Understanding client concerns and delivering solutions that exceed expectations.
• Safety Awareness: Commitment to personal and workplace safety, adhering to OSHA guidelines and arenaflex safety policies.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a part‑time technician, you will have access to:

• On‑the‑job training modules covering advanced refrigeration technology, emerging beverage dispensing trends, and energy‑efficiency best practices.
• Mentorship from senior service engineers who can guide you toward certification and specialization.
• Opportunities to transition into full‑time roles, supervisory positions, or technical sales support based on performance and business needs.
• Regular webinars and workshops on topics such as sustainability in the beverage industry, digital service platforms, and customer experience excellence.

Work Environment & Culture at arenaflex

Our culture is built on the pillars of innovation, integrity, and inclusivity. Even though this role is remote, you will become an integral part of a collaborative network that values:

• Respectful Communication: Open dialogue across all levels, encouraging ideas from every team member.
• Work‑Life Balance: Flexible scheduling that respects personal commitments while meeting client demands.
• Diversity & Inclusion: A workforce that reflects the communities we serve, fostering a sense of belonging.
• Recognition & Rewards: Regular acknowledgment of outstanding service, safety milestones, and innovative problem‑solving.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $27 per hour, reflecting the specialized nature of the role and the expertise you bring. In addition to base pay, you can expect:

• Paid time off and holiday pay for part‑time employees.
• Access to a comprehensive health and wellness program, including medical, dental, and vision coverage (eligible after a probationary period).
• Employee discount on arenaflex products and merchandise.
• Reimbursement for mileage and travel expenses incurred while performing service calls.
• Opportunities for performance‑based bonuses tied to service quality metrics and customer satisfaction scores.
• Professional development stipend for certifications, tools, or training courses.

How to Apply

If you are ready to bring your mechanical talent, customer‑service mindset, and passion for keeping beverages perfectly chilled to arenaflex, we want to hear from you. Click the link below to submit your application and begin a rewarding journey with a company that values your skills and invests in your future.

Apply Job!

Join arenaflex – Make Every Sip Count

At arenaflex, your work directly impacts the enjoyment of millions of consumers worldwide. By ensuring that every fountain, cooler, and dispenser functions flawlessly, you help create memorable moments—whether it’s a family gathering, a sports event, or a casual office break. Join a team that celebrates technical excellence, values each employee’s contribution, and strives to set the benchmark for service in the beverage industry. Apply today and become part of a legacy of refreshment, reliability, and innovation.