Manager, B2B Customer Success – Enterprise Software Solutions (Remote) – arenaflex

About arenaflex – Pioneering the Future of Financial Technology

arenaflex is a leading information‑driven technology organization that blends the agility of a startup with the scale of a global brand. From pioneering mass‑customized credit products to building a robust data‑exchange platform, arenaflex continuously redefines what’s possible in the financial services ecosystem. Our mission is to empower businesses with cutting‑edge software tools that accelerate digital transformation, drive measurable outcomes, and create lasting value for millions of end‑users worldwide. As a remote‑first employer, we champion flexibility, collaboration, and a culture of relentless innovation.

Role Overview – Manager, B2B Customer Success (Remote)

We are looking for a dynamic, customer‑centric leader to join our Partner Success team within the Data Exchange Platforms division. As the Manager, B2B Customer Success, you will own the end‑to‑end experience for our enterprise customers, guiding them from onboarding through adoption, expansion, and renewal. You will partner closely with cross‑functional teams—including Product, Engineering, Sales, and Support—to ensure that our customers achieve their strategic business objectives while extracting maximum value from arenaflex’s software solutions.

Key Responsibilities

• Relationship Building: Cultivate deep trust and strategic partnerships with senior business stakeholders, acting as their primary advocate within arenaflex.
• Outcome Alignment: Work with customers to identify, document, and measure key business outcomes, translating technical capabilities into tangible ROI.
• Success Planning: Design and execute comprehensive Customer Success Plans, conduct quarterly business reviews, and proactively surface opportunities for upsell or cross‑sell.
• Voice of the Customer: Capture and synthesize customer feedback to influence product roadmaps, service enhancements, and organizational priorities.
• Risk & Growth Management: Monitor health scores, flag potential churn risks, and collaborate with internal teams to mitigate issues or capitalize on expansion opportunities.
• Performance Reporting: Deliver regular qualitative and quantitative business reports that illustrate adoption trends, usage metrics, and overall performance against success criteria.
• Process Ownership: Lead FAQ analysis, support case reviews, and feedback loops to continuously improve support procedures and knowledge bases.
• Technical Enablement: Develop and maintain support policies, act as an escalation point for complex technical challenges, and mentor junior Customer Success Engineers.
• Team Collaboration: Partner with a cohort of Customer Success Engineers and Managers to meet targets for satisfaction, adoption, renewal, and net promoter score (NPS).
• Strategic Influence: Represent the customer perspective in executive forums, ensuring that business goals remain front‑and‑center in strategic decision‑making.

Essential Qualifications

• Bachelor’s degree or equivalent military experience.
• Minimum 3 years of experience in a customer‑facing role within an organizational or entrepreneurial environment.
• At least 2 years of proven success collaborating with cross‑functional teams to deliver integrated solutions.
• Demonstrated ability to manage multiple enterprise accounts simultaneously while maintaining high levels of service quality.

Preferred Qualifications

• Master’s degree in Business, Management, or a related discipline.
• 5+ years of experience developing, marketing, selling, or supporting a client‑facing technical product or service at scale.
• 2+ years of direct interaction with senior and executive‑level customer contacts.
• Exceptional written and verbal communication skills, with the ability to craft compelling executive presentations.
• Strong analytical mindset, capable of translating data into actionable business insights.
• Proven track record of building and nurturing long‑term relationships that drive revenue growth.

Core Skills & Competencies

• Customer Empathy: An innate drive to understand and solve customer challenges.
• Strategic Thinking: Ability to see the big picture, align technology with business strategy, and influence roadmap decisions.
• Project Management: Skilled at orchestrating complex initiatives across multiple stakeholders and timelines.
• Data‑Driven Decision Making: Comfortable working with dashboards, KPIs, and performance metrics to guide actions.
• Negotiation & Influence: Persuasive communicator who can advocate for customers while balancing internal priorities.
• Technical Acumen: Familiarity with SaaS platforms, APIs, and data exchange technologies.
• Leadership & Coaching: Experience mentoring junior team members and fostering a collaborative culture.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Manager, B2B Customer Success, you will have access to:

• Leadership development programs designed to accelerate your path to senior management.
• Cross‑departmental rotations that broaden your exposure to product, engineering, and go‑to‑market functions.
• Mentorship from senior executives who have built and scaled global technology businesses.
• Continuous learning stipends for certifications, conferences, and online courses related to customer success, data analytics, and cloud technologies.
• Opportunities to lead high‑visibility strategic initiatives that directly impact arenaflex’s growth trajectory.

Work Environment & Culture at arenaflex

Our remote‑first model empowers you to work from anywhere in the United States while staying deeply connected to a vibrant, inclusive community. arenaflex celebrates diversity, encourages bold ideas, and rewards curiosity. You’ll join a collaborative team that values transparency, celebrates wins, and learns from setbacks. Regular virtual town halls, team‑building events, and an open‑door leadership philosophy ensure you always have a voice and a clear view of the company’s direction.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the importance of this role:

• Base Salary: $138,500 – $158,000 USD (remote, regardless of location), with adjustments based on market data and experience.
• Performance Incentives: Eligibility for annual cash bonuses and long‑term incentive (LTI) plans tied to individual and company performance.
• Health & Wellness: Comprehensive medical, dental, vision, and mental‑health coverage, plus flexible spending accounts.
• Retirement Savings: 401(k) plan with generous employer matching.
• Paid Time Off: Unlimited PTO, paid holidays, and parental leave.
• Remote Work Support: Home office stipend, high‑speed internet reimbursement, and ergonomic equipment allowance.
• Learning & Development: Access to a vast library of courses, tuition assistance, and conference sponsorships.
• Employee Resource Groups: Communities that foster inclusion, mentorship, and networking across the organization.

How to Apply

If you are ready to lead a high‑performing B2B Customer Success function and make a measurable impact on arenaflex’s enterprise customers, we want to hear from you. Submit your application through the link below, and be prepared to share examples of how you have driven customer outcomes, navigated complex stakeholder environments, and championed product adoption.

Apply Now

Equal Opportunity & Inclusion Statement

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We also provide reasonable accommodations for candidates with disabilities; please contact our recruiting team at [email protected] for assistance.

Next Steps

Our hiring process typically includes an initial screening, a technical/behavioral interview, and a final conversation with senior leadership. We aim to keep the process transparent and efficient, with a decision communicated within five business days after the final interview. We look forward to welcoming a passionate leader who will champion our customers’ success and help shape the future of arenaflex’s technology portfolio.