E-Commerce Social Media Coordinator and Customer Experience Associate – Digital Content & Client Engagement Specialist

About arenaflex

arenaflex is a forward-thinking, customer-centric organization dedicated to elevating the digital shopping experience for enthusiasts of premium electric vehicles and innovative lifestyle products. Operating at the intersection of e-commerce, social media marketing, and customer service excellence, arenaflex has built a reputation for delivering high-quality aftermarket accessories and unparalleled support to a passionate community of brand advocates. Our mission is to empower customers to discover more enjoyment, customization possibilities, and value from their products through curated content, responsive service, and a deep understanding of the communities we serve.

At arenaflex, we believe that the combination of creative storytelling and exceptional customer care creates lasting brand loyalty. Our team operates in a modern, collaborative office environment where innovation is encouraged, professional development is prioritized, and every team member has the opportunity to make a meaningful impact. We are professional in our approach, collaborative in our execution, and creative in everything we produce. If you are looking to join a dynamic organization that values both individual contribution and team success, arenaflex offers the ideal environment to grow your career.

Position Overview

arenaflex is currently seeking an enthusiastic, detail-oriented, and highly motivated E-Commerce Social Media Coordinator and Customer Experience Associate to join our growing team. This dual-focused role is perfect for a versatile professional who is equally passionate about crafting compelling social media content and delivering outstanding customer service. The successful candidate will play a key role in strengthening arenaflex's online presence while ensuring that every customer interaction reflects our commitment to excellence.

This position offers a unique opportunity to develop a comprehensive skill set spanning digital marketing, brand communication, and customer relationship management. You will work closely with our marketing, sales, and customer service teams to execute social media strategies, create engaging content, respond to customer inquiries, and contribute to the overall growth of the brand. If you thrive in a fast-paced, collaborative environment and enjoy the challenge of balancing creative work with customer-facing responsibilities, we invite you to consider this exciting opportunity with arenaflex.

Key Responsibilities

Social Media Management and Content Creation

• Assist in managing, curating, and publishing engaging content across multiple social media platforms, including Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels for emerging trends, audience conversations, comments, and direct messages, responding promptly and in a personable, on-brand voice.
• Collaborate with the social media manager and broader marketing team to brainstorm, develop, and execute creative campaign ideas, promotional strategies, and content calendars.
• Schedule and publish posts using social media management tools, ensuring consistent timing and strategic distribution of content.
• Track, analyze, and report on key social media performance metrics, compiling data and insights to evaluate the effectiveness of campaigns and identify opportunities for optimization.
• Stay informed about platform updates, algorithm changes, and best practices to keep arenaflex's social media presence innovative and effective.

Customer Service and Client Support

• Serve as a frontline representative for arenaflex by promptly responding to customer inquiries, feedback, and concerns across multiple channels, including email, live chat, and social media messaging platforms.
• Address and resolve customer issues with empathy, professionalism, and a solutions-oriented mindset, striving for complete customer satisfaction on every interaction.
• Escalate complex or sensitive customer inquiries to the appropriate internal teams, ensuring timely follow-up and full resolution.
• Manage and respond to customer reviews and ratings, encouraging positive feedback and professionally addressing any negative comments to protect and enhance arenaflex's brand reputation.
• Maintain a thorough understanding of arenaflex's products, services, and company policies in order to provide accurate, helpful assistance to customers.
• Document customer interactions and feedback to contribute to continuous improvement of products, services, and customer experience processes.

Cross-Functional Collaboration and Reporting

• Partner with marketing, sales, and product teams to ensure that social media efforts align with broader business objectives and brand initiatives.
• Share customer insights, feedback, and emerging trends with relevant departments to inform product improvements, marketing strategies, and service enhancements.
• Assist in compiling, organizing, and presenting data for regular social media performance reports and customer service summaries.
• Contribute ideas and feedback during team meetings, helping to shape the future direction of arenaflex's digital presence and customer engagement strategy.

Essential Qualifications and Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional work experience.
• Prior experience or internship in social media management, digital marketing, or customer service is strongly preferred.
• Excellent written and verbal communication skills, with the ability to communicate professionally, empathetically, and persuasively with diverse audiences.
• Strong organizational skills and meticulous attention to detail, with the ability to effectively manage content schedules, multiple projects, and customer interactions simultaneously.
• Demonstrated familiarity with major social media platforms and an understanding of their unique features, audience preferences, and engagement patterns.
• Solid foundational knowledge of customer service principles and best practices, with the ability to handle inquiries patiently and professionally.
• Adaptability and a genuine willingness to learn new tools, technologies, and platforms as the digital landscape evolves.
• Creative mindset with a strong interest in staying informed about social media trends, digital culture, and emerging content formats.
• Proficiency with graphic design tools and content creation platforms is highly advantageous.
• Prior experience or familiarity with electric vehicle aftermarket accessories is a plus.
• Must be able to reliably commute to or relocate to Tustin, CA 92780 before the start of employment.

Skills and Competencies for Success

The ideal candidate for this role will demonstrate a balanced combination of creative talent, analytical thinking, and interpersonal skills. Success at arenaflex requires the ability to switch seamlessly between crafting engaging social media content and resolving complex customer issues. Strong time management skills, a customer-first attitude, and a collaborative spirit are essential. Candidates should be comfortable working with data, interpreting performance metrics, and using insights to refine their approach. A passion for digital communication, an eye for visual design, and a commitment to delivering exceptional service will set top performers apart.

Career Growth and Development Opportunities

At arenaflex, we are committed to investing in the professional growth of our team members. This position provides exposure to both social media management and customer service, offering a well-rounded foundation for a long-term career in digital marketing, brand management, or customer experience leadership. Team members have access to mentorship from experienced professionals, opportunities for cross-functional training, and the potential to advance into specialized roles within the marketing or customer service departments. As arenaflex continues to grow, we are dedicated to promoting from within and supporting the career aspirations of every team member.

Work Environment and Company Culture

arenaflex offers a modern, dynamic office environment that fosters collaboration, creativity, and professional development. Our team enjoys a comfortable workplace setting with access to on-site food and refreshments, creating a welcoming atmosphere that supports productivity and well-being. We pride ourselves on maintaining a culture of mutual respect, open communication, and shared success. Every member of the arenaflex team plays a vital role in our collective achievements, and we celebrate both individual contributions and team milestones.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent. The hourly pay range for this position is $20 to $24, based on qualifications and experience. In addition to hourly compensation, team members enjoy a comprehensive benefits package that includes:

• Health insurance coverage to support your well-being and that of your family.
• Paid time off for vacation, personal days, and holidays.
• Flexible scheduling options to support work-life balance.
• Bonus opportunities based on performance and company results.
• Overtime pay eligibility as needed.
• A collaborative and modern office environment with food provided on-site.
• Opportunities for career advancement and professional development.

The anticipated estimated salary range for this position is $20 to $28 per hour, depending on qualifications, skills, and relevant experience.

Schedule and Work Location

This is a full-time position based in our Tustin, CA 92780 office. The standard schedule is an 8-hour day shift, Monday through Friday, with no night shifts or weekend work required. Occasional weekends or overtime may be needed based on business demands. The role is in-person, and candidates must be able to reliably commute or plan to relocate to the Tustin, CA area before beginning employment.

How to Apply

If you are a self-motivated, creative, and customer-focused individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive and growing brand image, arenaflex invites you to apply for this exciting opportunity. This role is ideal for someone who wants to combine their passion for social media with their commitment to exceptional customer service in a supportive, growth-oriented environment.

To be considered, please submit your updated resume along with a cover letter outlining your relevant experience, your passion for social media and customer service, and why you are interested in joining the arenaflex team. We look forward to learning more about you and exploring how your talents can contribute to the continued success of arenaflex.

arenaflex is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all team members. Join us and become part of a team that is redefining what it means to deliver exceptional products and experiences to a passionate community.