Entry-Level External Support Engineer – Remote Data Tools Support for Content Creation Teams at arenaflex

About arenaflex – Pioneering the Future of Digital Content

arenaflex is a global leader in streaming entertainment, delivering cutting‑edge video experiences to millions of viewers worldwide. Our mission is to empower creators, innovate technology, and set new standards for how audiences engage with stories. As a fast‑growing, technology‑driven organization, arenaflex invests heavily in the tools that enable external production teams to bring their visions to life. Joining arenaflex means becoming part of a collaborative, forward‑thinking community where every employee helps shape the next generation of digital media.

Role Overview – External Support Engineer (Remote, Entry Level)

We are looking for a motivated, detail‑oriented External Support Engineer to serve as the primary liaison between arenaflex’s external content creation partners and our internal tools engineering team. This is a remote, entry‑level position designed for candidates who are eager to launch a career in technical support, tooling, and production pipelines. You will help creators troubleshoot issues, develop documentation, and champion improvements that make our content‑creation workflow faster, more reliable, and more enjoyable.

Key Responsibilities

• Technical First Line Support: Respond promptly to inquiries from external content teams regarding the use of arenaflex’s proprietary content tools, providing clear, step‑by‑step guidance.
• Documentation & Training: Create and maintain reference guides, video tutorials, and onboarding materials that enable partners to become self‑sufficient with the toolset.
• Issue Diagnosis & Resolution: Reproduce, debug, and resolve tool‑related problems, ensuring minimal disruption to production schedules.
• Escalation Management: Log complex incidents in JIRA, collaborate with the tools development team, and track progress until resolution, keeping stakeholders informed.
• Advocacy & Feedback Loop: Gather feedback from external teams, translate it into actionable improvement requests, and champion these ideas within arenaflex’s engineering community.
• Cross‑Functional Collaboration: Partner with software engineers, product managers, and quality assurance specialists to design enhancements that boost efficiency and quality.
• Feature Development Support: Participate in cross‑disciplinary discussions, helping to shape new features from concept through delivery.
• Professional Conduct: Demonstrate reliability, accountability, and professionalism in all communications, both internal and external.

Essential Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
• Demonstrated experience supporting live services, tools, or platforms—internships, co‑ops, or personal projects are welcome.
• Familiarity with Unity 3D, including basic scene setup, asset import, and script execution.
• Working knowledge of C# code—ability to read, understand, and explain snippets to non‑technical partners.
• Experience using issue‑tracking systems such as JIRA or Confluence, including ticket creation, status updates, and resolution documentation.
• Exposure to mobile development environments for iOS and Android (e.g., Xcode, Android Studio) is a plus.
• Strong organizational skills with the ability to prioritize multiple requests and meet tight production deadlines.
• Excellent written and verbal communication skills, especially when interacting with external partners and cross‑functional teams.
• Positive, proactive attitude and openness to giving and receiving constructive feedback.

Preferred Qualifications & Additional Experience

• 2‑4 years of hands‑on development experience delivering production‑level code in a professional setting.
• Previous work in a media‑production pipeline, such as post‑production, VFX, or game development studios.
• Understanding of version‑control systems (Git, Perforce) and collaborative workflows.
• Experience creating technical documentation, knowledge‑base articles, or instructional videos.
• Familiarity with cloud‑based services (AWS, Azure, GCP) that support content delivery pipelines.
• Passion for streaming media, interactive entertainment, or emerging immersive formats.

Core Skills & Competencies

• Analytical Problem Solving: Ability to dissect complex tool issues, identify root causes, and propose effective fixes.
• Customer‑Centric Mindset: Empathy for creators’ challenges and a commitment to delivering a seamless support experience.
• Collaboration: Comfortable working across disciplines, building consensus, and influencing outcomes without direct authority.
• Adaptability: Thrive in a fast‑moving environment where priorities shift and new technologies emerge regularly.
• Self‑Motivation: Proactive in seeking learning opportunities, staying current with industry trends, and taking ownership of tasks.
• Technical Literacy: Comfortable navigating codebases, debugging scripts, and understanding the architecture of content‑creation tools.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As an External Support Engineer, you will have access to:

• Mentorship from senior engineers and product leaders who will guide your technical and professional growth.
• Internal training programs covering advanced Unity development, cloud infrastructure, and DevOps best practices.
• Opportunities to transition into full‑stack tool development, product management, or technical program management roles after gaining experience.
• Participation in quarterly hackathons and innovation sprints, where you can prototype new features and showcase your ideas.
• Cross‑departmental rotations that expose you to content production, engineering, and business strategy.

Work Environment & Culture at arenaflex

Our remote‑first culture emphasizes flexibility, trust, and results. You will join a diverse, inclusive team that values:

• Collaboration: Regular virtual stand‑ups, brainstorming sessions, and community channels keep everyone connected.
• Innovation: We encourage experimentation, and successful ideas are quickly turned into production‑ready tools.
• Well‑Being: Comprehensive mental‑health resources, flexible scheduling, and a supportive leadership team.
• Diversity & Inclusion: arenaflex is committed to building a workforce that reflects the global audience we serve.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑reward package that includes:

• Base salary aligned with market benchmarks for entry‑level technical support roles, with performance‑based bonuses.
• Equity participation, giving you a stake in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Generous paid time off, parental leave, and holiday schedules.
• Remote‑work stipend covering home‑office equipment, high‑speed internet, and ergonomic accessories.
• Professional development budget for certifications, conferences, and online courses.
• Access to arenaflex’s entertainment library for personal enjoyment and industry insight.

Typical Work Hours

Our core collaboration window is 10:00 am – 6:00 pm CST. While the role is fully remote, you will be expected to attend meetings, stand‑ups, and occasional live‑support sessions within this timeframe. Flexibility outside of core hours is supported as long as service‑level agreements are met.

Application Process

If you are excited about helping world‑class creators bring their stories to life and eager to grow your technical career in a dynamic, remote environment, we want to hear from you. Please submit your resume, a brief cover letter outlining your interest in the role, and any relevant project samples or documentation you have created.

arenaflex reviews applications on a rolling basis. Qualified candidates will be invited to a virtual interview series that includes a technical troubleshooting exercise, a cultural fit discussion, and a meeting with the hiring manager.

Join arenaflex – Make an Impact from Day One

At arenaflex, your work directly influences the quality and speed of content delivery to millions of viewers worldwide. By supporting the tools that creators rely on, you become an essential part of the storytelling pipeline. We value curiosity, collaboration, and a relentless drive to improve. If you are ready to launch your career, solve challenging problems, and grow alongside industry leaders, apply today.

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