Director of Customer Analytics & Economics – Strategic Insight Leadership at arenaflex

About arenaflex – Pioneering the Future of Travel

arenaflex is a global leader in the travel and hospitality ecosystem, powering journeys for millions of explorers worldwide. Our mission is rooted in the belief that travel is a catalyst for personal growth, cultural exchange, and economic vitality. By delivering cutting‑edge technology platforms, data‑driven insights, and seamless experiences, arenaflex connects travelers with the destinations they love while empowering partners to thrive in a rapidly evolving market.

Why This Role Matters

As the Director of Customer Analytics & Economics, you will sit at the strategic intersection of data science, business strategy, and customer experience. Your work will directly influence how arenaflex invests in acquisition, retention, and loyalty initiatives, shaping the economic value of every traveler across our portfolio of brands. This is a high‑visibility role that partners with senior leadership, product teams, and global business units to turn complex data into actionable, profit‑driving decisions.

Key Responsibilities

Leading a talented team of analysts and managers, you will be accountable for delivering insights that drive measurable improvements in customer lifetime value (CLV) and overall profitability. Your day‑to‑day responsibilities include:

• Strategic Roadmap Ownership: Define, prioritize, and execute the customer analytics roadmap aligned with arenaflex’s growth objectives.
• Team Leadership & Development: Mentor a diverse group of ~8 advanced analysts, analytics managers, and business analysts, fostering a culture of curiosity, rigor, and continuous learning.
• Advanced Modeling & Insight Generation: Apply predictive modeling, econometric techniques, and machine‑learning algorithms to quantify the impact of marketing spend, product changes, and partnership initiatives on CLV.
• High‑Value Customer Segmentation: Identify, profile, and track high‑value traveler segments, uncovering behavioral patterns that inform acquisition and retention strategies.
• Performance Forum Creation: Establish a recurring Customer Performance Forum where you present KPI dashboards, interpret trends, and recommend tactical actions to senior stakeholders.
• Investment Optimization: Partner with finance, product, and marketing teams to evaluate investment opportunities, ensuring resources are allocated to the highest‑return initiatives.
• Cross‑Functional Collaboration: Work closely with data engineering, product analytics, and regional business units across multiple continents to harmonize data sources and analytical approaches.
• Stakeholder Communication: Translate complex analytical findings into clear, concise narratives for executives (VPs, SVPs, C‑suite) and non‑technical audiences.
• Iterative Delivery: Champion an agile, hypothesis‑driven methodology that emphasizes rapid experimentation, learning, and scaling of successful solutions.

Essential Qualifications

We are looking for a seasoned analytics leader who brings both depth of expertise and breadth of perspective. The following qualifications are required:

• 10+ years of experience in analytics, data science, or a related quantitative discipline, preferably within the travel, hospitality, or technology sectors.
• Demonstrated success in managing and scaling high‑performing analytics teams, with a track record of developing senior talent.
• Strong commercial acumen and the ability to link analytical insights to revenue, margin, and strategic outcomes.
• Expertise in advanced statistical methods, econometrics, and machine‑learning techniques applied to customer behavior and lifetime value.
• Proven ability to navigate ambiguous problems, frame them crisply, and drive solutions that balance rigor with business impact.
• Exceptional communication skills, capable of influencing senior leaders and articulating complex concepts in a compelling, succinct manner.
• Experience partnering with global, cross‑functional teams across multiple time zones and cultural contexts.
• Passion for continuous improvement, curiosity, and a data‑first mindset that challenges assumptions and seeks better ways to serve travelers.

Preferred Qualifications & Additional Strengths

• Background in the travel or e‑commerce industry, with an understanding of booking funnels, ancillary revenue streams, and loyalty program dynamics.
• Hands‑on experience with modern analytics stacks (e.g., Snowflake, BigQuery, Python, R, Tableau, Power BI) and cloud‑based data pipelines.
• Track record of delivering measurable ROI from analytics‑driven initiatives, such as increased CLV, reduced churn, or optimized marketing spend.
• Experience building and scaling data‑driven cultures, including establishing governance, documentation, and reproducibility standards.
• Familiarity with A/B testing frameworks, causal inference, and experimental design.
• Demonstrated entrepreneurial spirit—identifying opportunities, building business cases, and executing with minimal supervision.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align analytics initiatives with long‑term corporate goals.
• Problem Solving: Strong analytical mindset, comfortable dissecting complex data sets to uncover root causes and actionable insights.
• Leadership & Coaching: Proven mentorship capabilities, fostering high‑performance teams that thrive on collaboration and innovation.
• Stakeholder Management: Skilled at building trust with senior leaders, negotiating priorities, and delivering results that exceed expectations.
• Communication: Clear, concise storytelling that translates numbers into narratives that drive decision‑making.
• Technical Proficiency: Mastery of statistical modeling, data visualization, and modern analytics tooling.
• Adaptability: Comfortable operating in a fast‑paced, ever‑changing environment while maintaining focus on outcomes.

Culture & Work Environment at arenaflex

arenaflex prides itself on an inclusive, collaborative, and forward‑thinking culture. Our teams are globally distributed, yet we maintain a strong sense of community through regular virtual meet‑ups, cross‑regional hackathons, and shared learning sessions. We champion diversity of thought, encourage bold ideas, and reward initiative. Employees enjoy flexible work arrangements, generous paid time off, and a supportive environment that values work‑life harmony.

Compensation, Benefits & Perks

arenaflex offers a competitive total cash compensation package that reflects experience, expertise, and market benchmarks. In addition to a base salary ranging from $221,000 to $309,500 (with potential to reach $353,500 based on performance), we provide:

• Annual performance bonuses tied to individual and company success.
• Equity participation through stock‑based awards.
• Comprehensive medical, dental, and vision coverage for employees and dependents.
• Generous paid parental leave, vacation, and sick days.
• Wellness stipend, mental‑health resources, and an Employee Assistance Program.
• Travel benefits, including reimbursement for personal travel, discounted rates on arenaflex brands, and a global airline membership.
• Professional development budget, tuition assistance, and access to industry conferences.
• Flexible hybrid work model with state‑of‑the‑art office spaces in Austin, Seattle, and other key locations.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As Director of Customer Analytics & Economics, you will:

• Gain visibility with C‑suite executives and influence company‑wide strategic decisions.
• Lead cross‑functional initiatives that shape the future of travel data products.
• Mentor emerging analytics talent, building a pipeline of future leaders.
• Access a robust learning ecosystem, including internal data science bootcamps, leadership workshops, and mentorship programs.
• Explore lateral moves into product, finance, or global strategy roles as your interests evolve.

Commitment to Accessibility & Inclusion

arenaflex is dedicated to providing an equitable hiring experience. If you require accommodations during the recruiting process due to a disability, please contact our Recruiting Accommodations Team through the Accommodation Request form. This form is intended solely for individuals who need assistance or adjustments in applying and interviewing for a role.

How to Apply

If you are energized by the prospect of turning data into decisive business outcomes, leading a world‑class analytics team, and shaping the future of travel, we want to hear from you. Submit your application through the official arenaflex careers portal, and let’s embark on this journey together.

Join arenaflex – Where Data Meets Destination

At arenaflex, every insight you uncover helps millions of travelers discover new horizons while driving sustainable growth for our business. Become a catalyst for change, inspire your team, and leave a lasting imprint on the travel industry. Apply today and start shaping the next chapter of global travel.