[Remote] IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. As an IT Support Specialist, you will provide technical support and assistance to ensure smooth and efficient IT operations.

Responsibilities

• Own onboarding and offboarding operations: Coordinate employee onboarding and offboarding activities, including account provisioning, access management, hardware deployment, recovery, and documentation updates
• Manage the hardware lifecycle: Track, maintain, deploy, recover, and replace company hardware while ensuring asset records remain accurate and up to date
• Tier 1 IT support: Serve as the first point of contact for IT support requests, troubleshooting user issues across devices, applications, accounts, and collaboration tools. Escalate complex issues to senior IT staff when appropriate
• Documentation ownership: Create, maintain, and improve IT how-to guides, knowledge base articles, standard operating procedures, and internal support documentation
• Application access and activity audits: Assist with periodic reviews of user access, application activity, and access recertification efforts to support security and compliance requirements
• Legal hold process support: Act as a point of contact for legal hold processes, coordinating with stakeholders to ensure devices, accounts, and data are preserved according to company procedures
• Expense and procurement administration: Process and reconcile IT-related receipts and purchases through Brex while maintaining appropriate records and documentation
• Support Jira administration: Assist with Jira configuration changes, user requests, workflow updates, and ongoing platform maintenance
• IT communications: Draft and distribute end-user communications regarding IT changes, outages, maintenance activities, new tools, and process updates

Skills

• 1+ years of experience in an IT support, help desk, IT operations, or systems administration role
• Strong troubleshooting skills across hardware, operating systems, SaaS applications, user accounts, and common workplace technology
• Strong written and verbal communication skills with the ability to create clear documentation and communicate technical concepts to non-technical users
• Strong organizational skills with the ability to manage multiple priorities and follow established processes
• Ability to work standard Eastern Time (EST/ET) business hours and collaborate effectively with a distributed team
• U.S. Citizenship
• Ability to travel up to 10% of the time
• Experience supporting employee onboarding and offboarding processes, hardware deployment, and IT asset management
• Experience administering or supporting Jira, Google Workspace, Slack, and other SaaS platforms
• Experience performing user access reviews, application audits, or other IT compliance-related activities
• Experience creating and maintaining knowledge base articles, SOPs, and end-user documentation
• Experience with macOS and Windows endpoint management
• Degree in Computer Science, Information Technology, or a related field, or relevant certifications such as CompTIA A+, Network+, or Google IT Support

Benefits

• Offers Equity

Company Overview