MSP Level 1 Technician (Winchester, VA)
TeamLogic IT is seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join their team. The successful candidate will provide technical support and services to small to medium-sized businesses, requiring strong IT knowledge and exceptional problem-solving skills.
Responsibilities
- Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently
- Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security
- Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs)
- Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction
- Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system
- Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits
- Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment
- Identify opportunities for process improvements and contribute to the development of best practices within the team
Skills
- A degree or diploma in Information Technology, Computer Science, or a related field
- Prior experience in an MSP or IT support environment, preferably servicing SMB clients
- Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite)
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous
- Strong analytical and troubleshooting skills with a keen attention to detail
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships
- Ability to work effectively both independently and as part of a collaborative team
- Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms
- Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar
- Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint)
- Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Opportunities for career advancement
Company Overview
Company H1B Sponsorship