[Remote] Implementation Consultant, HighQ

Note: The job is a remote job and is open to candidates in USA. Thomson Reuters is a leading provider of trusted journalism and technology solutions, and they are seeking an Implementation Consultant to architect and deliver solutions on the HighQ platform. The role involves working closely with clients to understand their needs, providing training, and managing multiple client accounts while ensuring high levels of customer satisfaction.

Responsibilities

• Provide a value-add service to Legal Software customers through training, implementation and best practice consulting
• Work with customers to understand their requirements and provide guidance on how our services and solutions can help them achieve their goals
• Engage with key teams such as Product Management & Customer Success + Support as appropriate to deliver end to end solutions
• Partner with leadership on business-critical initiatives

Skills

• 1-2 years of implementation experience
• Strong problem-solving skills
• Excellent communication skills
• Proven customer satisfaction
• Ability to communicate across all client organization levels
• High initiative and team orientation
• Technical affinity for software and data analytics
• Ability to handle stress and meet deadlines
• Ability to work independently
• Consultative and client-focused problem-solving skills
• Strong business and financial understanding
• Legal Software product knowledge
• Experience in a corporate legal department or law firm

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
• Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
• Annual Bonus based on a combination of enterprise and individual performance.

Company Overview

Company H1B Sponsorship