CUSTOMER SERVICE SPECIALIST

K&N Engineering is seeking a Customer Service Specialist to provide information and resolutions for customers and consumers. The role involves data entry, managing customer inquiries via phone, email, and chat, and ensuring customer satisfaction by identifying and solving issues with orders and returns.

Responsibilities

• Data entry is a large part of this position
• Operate and navigate the software utilized by K&N’s Customer Service Team
• Identify and provide solutions to issues with orders and returns, including but not limited to overages, shortages, keying errors, shipping issues and other concerns
• Manage inbound calls, live chats and emails in a timely manner - Escalate calls and emails as appropriate
• Provide information or make sales directly to customers via the telephone, through email, or via chat messages
• Respond to customer queries with information about products and services
• Other duties as assigned

Skills

• 1 or more years or equivalent of office or inside customer service / call center experience
• 1 or more years of experience working in customer service or data entry industry
• High School Diploma or equivalent
• Solid working knowledge of Microsoft Outlook, Word, and Excel
• Typing and 10-key skills with an emphasis on production and accuracy
• Must be able to simultaneously handle multiple duties, manage time, and follow through on assignments with little supervision
• Is able to regularly enter orders and returns with no to minimal errors
• Is able to identify and develop solutions to complex situations
• Is able to manage projects and tasks without supervision
• Must have reliable transportation to meet the requirement of onsite work in Grand Prairie whenever needed or asked
• 1 or more years or equivalent of office or inside customer service / call center experience
• 1 or more years of experience working in customer service or data entry industry
• Some college
• Automotive enthusiasm

Company Overview